Job Title: Quarterdeck Market Place Supervisor
Job Summary:
The Quarterdeck Market Place Supervisor is responsible for overseeing daily operations of the Market Place located at the Quarterdeck Restaurant, while delivering an exceptional, efficient, and high-quality guest experience in a retail food and beverage setting. This role leads and supports team members, ensures proper merchandising and inventory control, and maintains presentation and service standards consistent with a luxury resort environment.
This position reports to the Quarterdeck Marketplace Manager.
Essential Duties & Responsibilities:
• Supervise and lead daily Market Place operations at the Quarterdeck Restaurant, ensuring a seamless and elevated guest experience
• Greet and engage guests, providing support with grab-and-go food, beverage, and ice cream selections
• Manage, train, and coach Market Place Attendants to ensure service standards and operational excellence
• Oversee point-of-sale operations, ensuring accuracy in transactions and proper cash handling procedures
• Maintain inventory levels, including monitoring stock, conducting counts, and ensuring product availability
• Place and receive orders, verifying accuracy and proper storage of all deliveries
• Execute retail merchandising standards, ensuring displays are visually appealing, organized, and fully stocked
• Prepare and review daily market reports, including sales tracking and operational updates
• Monitor product quality, freshness, and expiration dates to ensure compliance with food safety standards
• Ensure cleanliness and organization of all service areas, including coolers, freezers, and guest-facing spaces
• Enforce all food safety, sanitation, and health guidelines
• Support scheduling, shift coverage, and overall team accountability
• Address guest concerns promptly and professionally, escalating when necessary
• Collaborate with leadership to improve operations, guest satisfaction, and team performance
• Perform additional duties as assigned by leadership
Qualifications:
• Previous supervisory experience in food service, retail, or hospitality preferred
• Strong leadership, communication, and team development skills
• Proven ability to manage inventory, cash handling, and daily reporting
• Excellent guest service skills with a focus on luxury hospitality standards
• Ability to work in a fast-paced, high-volume environment
• Dependable, punctual, and results-oriented
• Ability to stand for extended periods and lift light to moderate items
• Flexible availability, including weekends and holidays
Work Environment:
This position is based in the Market Place at the Quarterdeck Restaurant and requires standing for extended periods, working with refrigerated/freezer equipment, and consistent interaction with guests and team members throughout the shift.