Qualtrics CX platform Developer

What you'll bring to the table:

• 5+ years in a Customer Experience, VoC, or CX technology role, with direct platform experience in a B2B environment.
• Demonstrated hands-on Qualtrics expertise, including: survey design and build (logic, embedded data, scoring), XM Directory management, workflow automation, API/integration configuration, digital intercepts, and CX dashboard builds.
• Qualtrics Platform Essentials certification (minimum); Qualtrics XM Professional certification strongly preferred.
• Proven ability to independently troubleshoot and resolve complex Qualtrics platform issues in a production environment - no ramp-up time on core platform skills.
• Direct experience integrating Qualtrics with CRM platforms (Salesforce preferred) and/or ITSM tools (ServiceNow preferred).
• Strong working knowledge of ETL principles, relational data structures, and API-based data flows.
• Experience building and interpreting VoC program metrics: NPS, CSAT, CES, text analytics, and response rate analysis.
• Strong data analytical skills with ability to frame insights in terms of customer and commercial impact.
• Background in data visualization: Power BI, Tableau, or Qualtrics CX Dashboard advanced build.
• Candidates should be able to join in 60 days or less

Strongly preferred

• Experience operating within a multi-brand or cross-organization VoC program.
• Familiarity with Amplitude or equivalent product analytics platforms.
• Experience with AI-driven sentiment analysis or automated VoC insights tooling.
• CXPA certification (CCXP) or active pursuit of certification.

#LI-RB1