Quality Systems / Quality Assurance (Baltimore) Manager

Quality Systems / Quality Assurance (Baltimore) Manager

Main Functions

Purpose:

The Quality Systems / Quality Assurance (Baltimore) Manager oversees all documentation and platforms related to the Business Management System and Quality Assurance functions at Baltimore. They are responsible for maintaining, updating and classifying written programs and supporting platforms that promote and ensure adherence to internal and external standards, food safety and compliance requirements.

Essential Functions:

• Works collaboratively with the Director of Quality Systems and Continuous Improvement and VP of Quality to develop, maintain, improve and organize the documentation related to the Business Management System (BMS) for the production sites, distribution centers (DC) and site (Baltimore) to ensure the organization's compliance with standards, industry, customer, and regulatory requirements.
• Manages document control and updates the Baltimore, BMS/DC procedures, instructions, and forms on the Safety Chain (or Teams) platform (for NAB-Level) and communicate changes to team.
• Manages the update critical documentation in the company's backup environment.
• Is a Business Unit (BU) super admin for Safety Chain online documentation platform and provide training on Safety Chain to the team.
• Contributes to the Business Management Review (BMR) process (BMR dashboards, BMR minutes and presentations as well as being the slide master during BMRs).
• Coordinates cloud-based TV content display system (create and manage content, set a calendar, etc.) ensuring that company-specific content is consistently and efficiently broadcasted.
• Conducts complete and detailed internal audits for Baltimore and the business unit (sites, distribution centers, external suppliers, etc.) based on objective evidence, such as the review of documentation/records, process observation and personnel interviews, and train others on the internal audit process.
• Coordinates the translation of procedures and other technical documents to French and/or English as needed.
• Provides support to Site Quality Managers and to Distribution Center Branch Managers during external audits, as needed, as well as for the implementation or maintenance of documentation related to various external certifications.
• Is back-up for the Laboratory Supervisor at Baltimore
• Provides general support to the quality team and performs other related duties as assigned.

Technical skills

Required

• Very comfortable using online platforms for document control, training management, dashboarding platforms (such as Safety Chain, Alchemy, LEMS, Cognos BI, BrightSign, etc.).
• Proficiency in Microsoft Office applications.
• Proficient in English
• Self-taught and eager to learn.
• Strong organizational/prioritization skills.
• Ability to effectively present information and respond to questions from internal/external shareholders.
• Ability to develop and maintain productive and positive relationships.
• Bachelor's degree in Chemistry, Microbiology, Food Science, Biology, Nutrition or equivalent experience.
• A minimum of 5 years' experience with quality systems, HACCP and prerequisite programs under GFSI (FSSC, BRC, etc.) and documentation control in the food industry.

An asset

• A minimum of 2 years' experience with quality internal auditing process (an internal auditor certification from a recognized association is a plus).

Personal abilities

Required

• Great sense of initiative \u2013 someone that thrives with minimal direction
• Accuracy and attention to detail; logical and methodical approach to problem solving.

General criteria

Required

• Available for occasional off hour calls and support for emergencies.
• Available to travel up to 20% of the time (Mainly to Memphis and Hattiesburg Sites).

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 6,500 people working in more than 45 countries on 5 continents.

Lallemand Baking offers a range of superior quality baker's yeast \u2013 both fresh and dry varieties \u2013 and specialty ingredients to meet bakers' needs across North America, Europe, the Middle East, and Africa. Baking cultures and dough conditioners round out our impressive product range.

The Lallemand baking team's many branches collaborate closely to provide innovative products and efficient services, backed by a skilled technical support team in each region of operations.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.