Quality Support Technician

TRIGO Global Quality Solutions has an immediate opening for a Quality Support Technician within our Heavy Transportation division in Mossville, IL. This is a first-shift, non-exempt position working 6:30 a.m. to 3:00 p.m., Monday through Friday, with an anticipated pay range of $20.00 to $25.00 per hour, based on experience. The Quality Support Technician plays a key role in supporting manufacturing quality operations through audits, process verification, measurement activities, and documentation review. This position offers hands-on exposure to multiple quality functions, including training in CMM and manufacturing cleanliness laboratory processes, making it an excellent opportunity for individuals looking to grow their technical skills in a dynamic manufacturing environment.

Overall Purpose

Ensure product and process compliance by performing quality audits, verification activities, data collection, and measurement support while maintaining adherence to customer requirements, company procedures, and quality standards. This role serves as a flexible resource capable of supporting multiple quality functions and assisting with CMM operations as business needs dictate.

Reports To

Direct: Shift Supervisor and Site Manager Indirect : Area Manager/ Director of Operations

Responsibilities

• Perform product, process, and documentation audits to verify compliance with customer and company requirements.
• Evaluate manufactured products using approved inspection and measurement methods.
• Record, document, and communicate audit findings, product concerns, and quality observations.
• Support containment, sorting, and quality assurance activities as required.
• Review work instructions, specifications, and related documentation to ensure compliance with established standards.
• Maintain accurate quality records and complete required reports in a timely manner.
• Assist with data collection and analysis to support quality objectives and corrective actions.
• Complete training and provide backup support for Coordinate Measuring Machine (CMM) operations.
• Follow all customer, company, safety, and quality procedures.
• Adapt to changing priorities and provide support across multiple quality functions as needed.
• Train on manufacturing cleanliness laboratory processes to support component and assembly testing activities and ensure compliance with customer and quality requirements.
• Serve as a backup resource for cleanliness laboratory operations, assisting with sample analysis, recordkeeping, and communication of test results as needed.
• Complete other duties and/or responsibilities as assigned

Knowledge, Skills, Abilities

Hard Skills Values & Attitudes

• Must be able to speak, read, and write English

• Demonstrated proficiency in written and verbal communication

• Must be able to multi-task and prioritize work effectively

• Ability to work in a fast-paced environment

• Must have reliable transportation

• Strong attention to detail and commitment to quality standards.

• Ability to follow standardized procedures and work instructions consistently.

• Basic understanding of manufacturing and quality systems.

• Experience using precision measuring equipment such as calipers, micrometers, and gauges preferred.

• Ability to read and interpret specifications, drawings, and technical documentation preferred.

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office applications and data entry systems.

• Ability to work independently and collaboratively within a team environment.

• Willingness to learn CMM operation and metrology principles.

• Ability to follow detailed laboratory procedures and quality standards while training to support cleanliness testing activities.

• Global team spirit

• Team player

• Caring for people

• Open-minded

• Excellence

• Reactive

• Resilient to pressure

• Rigorous

• Customer focus

• Customer oriented

• Reliable & trustworthy

• Flexible

• Initiative

• Autonomous

• Innovative

• Daring

Work Experience

Overall Recommendations

• Prior experience in manufacturing, quality, production, or other detail-oriented industrial environments preferred.
• Experience performing audits, inspections, measurements, documentation review, or process verification activities is beneficial; exposure to precision measurement equipment, blueprint reading, or CMM operations is a plus.
• Experience working in a customer-focused manufacturing environment preferred.

Education Background

Overall Recommendations

• High school diploma or equivalent

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.