Job description JOB TITLE: Quality Specialist EMPLOYER: PHA Alabama, LLC DEPARTMENT: Quality REPORTS TO: Quality Manager SUMMARY: The Quality Specialist is responsible for all quality functions pertaining to production lines; including control plans, inspections sheets, continuous improvement, 8-D problem solving and containment plans. DUTIES AND RESPONSIBILITIES: - Ensures customer satisfaction and the increase of product/process quality through measures such as: PPM, cost of quality, number of concerns/Q.R.'s and quality ratings.
- Aims to achieve these objectives in the most cost-effective manner.
- Performs customer courtesy visits.
- Travels to customer locations to address quality issues.
- Uses the 8-D program solving process to identify root cause and develop corrective actions.
- Conducts tear-down analysis and disposition of all customer returns.
- Oversees implementation of continuous improvement activities.
- Collaborates within a team regarding design issues.
- Obtains quotes for prototype builds, gages, etc.
- Designs various small gages which affect quality.
- Coordinates internal and external sort or rework activities.
- Develops and maintains various documentation (Control Plans, P.P.A.P., P.F.M.E.A., Process Flow, etc.) pursuant to IATF 16949 guidelines.
- Performs other related duties as assigned by management.
QUALIFICATIONS: - Bachelor's Degree (BA/BS) from four-year college or university in Engineering, Industrial Technology, or other related field.
- Computer skills required:
- o Ability to utilize computer applications such as Windows and Microsoft Office Suite.
- Other skills required:
o Tier One or Tier Two automotive supplier experience preferred.o Knowledge of blue prints and geometric dimensioning and tolerancing.o Must be able and willing to travel frequently to customer locations.COMPETENCIES: - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Occasionally required to stand or walk.
- Frequently required to sit or utilize hand and finger dexterity.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually quiet
- The employee must occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include: close vision and ability to adjust focus.
Preferred to speak bilingual (English & Korean) Job Type: Full-time Pay: From $50,000.00 per year Benefits: - 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule: - 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to Commute: - Montgomery, AL 36105 (Required)
Ability to Relocate: - Montgomery, AL 36105: Relocate before starting work (Preferred)
Work Location: In person
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