Join our team as a Quality Specialist on the 2nd shift and play a vital role in ensuring data integrity, operational accuracy, and exceptional service in a fast-paced sort center. Be part of a collaborative environment dedicated to continuous improvement, where your attention to detail directly impacts customer satisfaction and operational excellence.
Overview:
As a Quality Specialist, you will work hands-on alongside operations teams and 4PL partners, monitoring and auditing key processes to uphold high standards of quality, accuracy, and compliance. Your efforts will help identify and resolve systemic issues, contributing to smoother operations and better service outcomes.
What You'll Do:
- Conduct routine and random audits across inbound, sortation, and outbound processes to verify compliance with SOPs, work instructions, and customer requirements.
- Verify scan compliance, sort accuracy, load quality, and proper handling practices through lane, trailer, and shipment audits.
- Detect mis-sorts, misroutes, labeling errors, and handling mistakes; validate system outputs against actual freight movement.
- Monitor performance of 4PL personnel, providing real-time feedback to promote consistent process execution.
- Collect and analyze quality data, tracking KPIs such as mis-sort rates and scan compliance; document findings and trends.
- Investigate quality issues to identify root causes, partnering with teams to implement corrective actions and prevent recurrence.
- Ensure adherence to all safety procedures, documentation standards, and compliance requirements during audits.
- Support continuous improvement initiatives aimed at elevating quality, safety, and process efficiency.
What We're Looking For (Must-Haves):
- High school diploma or equivalent
- 1-3 years in warehouse, logistics, or quality roles
- Strong attention to detail and accuracy in documentation and observation
- Basic understanding of warehouse or sortation processes
- Ability to clearly communicate findings and issues
- Experience with scanning, WMS, or sortation systems is a plus
Nice-to-Haves:
- Experience in a sort center, parcel hub, or cross-dock environment
- Background in quality auditing, inventory control, or exception handling
- Familiarity with Lean, Six Sigma, or other continuous improvement practices
- Experience working in 3PL or 4PL operations
Why Join Us:
Be part of a team committed to safety, quality, and professional growth. Your contributions will directly impact operational success and customer satisfaction, offering opportunities to develop your skills in a dynamic, inclusive environment. Join us and help ensure that every package is handled with precision and care!
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