Quality - Service Lane Advisor

Lancesoft

Auburn Hills, MI

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JOB DETAILS

SALARY

$21

LOCATION

Auburn Hills, MI

POSTED

30+ days ago

Job Title:   Service Lane Advisor
Location:   Auburn Hills, MI
Duration:    12 months
Payrate: $20 -$24/hr ON W2 (all inclusive)
Work Type: Onsite
Schedule: M-F

Description:
As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.

Key Responsibilities:

Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles. Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.
Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
Communication: Explain technical automotive information to customers in understandable terms.
Follow Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
Knowledge Update: Stay updated with the latest automotive technologies and best practices.
Responsible for dispatch of vehicles to Technicians for repair.
Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.
Location: Quality Engineering Center - Auburn Hills - 2021 Executive Hills Blvd - Michigan

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/