Objective of Job:
Support in assuring the quality of products for DRX interior parts.
Principal Activities:
- Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
- Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
- Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
- Acts as the first point of contact to the customer regarding product quality (interior products)
- Initiates analysis of non-conformances and ensures proper documentation.
- Plans, coordinates and performs immediate actions at customers site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
- Monitors progress to ensure that customer requirements and deadlines are met.
- Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
- Responsible to approve customer complaints for chargeback to DRX.
- Documents and communicates all rework/inspection actions performed at customers site pertaining to customer complaints and DRX internal quality issues.
- Works closely with line workers to attend to their concerns pertaining to interior products in an effort to prevent possible future defects.
- Sends feedback to the manufacturing plant at the end of the shift.
- Utilizes field experience to suggest improvements.
Shift: Must be able to work night shift.
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM2-DUN526