Quality Program Manager (Germantown)

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Quality Program Manager (Germantown)

tk Elevator Manufacturing Inc. - Memphis, Tennessee, United States

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Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE - Move Beyond.

TK Elevator is currently seeking an experienced Quality Program Manager in Germantown, TN.

Responsible for implementing and maintaining a systemic quality focus utilizing Six Sigma tools and methodologies for both product and process improvement. This is to be achieved by implementing and

maintaining a quality function partnership with centralized shared services organization and geographically distributed business functions.

ESSENTIAL JOB FUNCTIONS:

• Lead Lean Six Sigma projects and Root Cause Analysis investigations to achieve sustainable corrective and preventive actions
• Manage the quality assessment and roll-out of automation tools across TK Elevator Business Unit
• Lead, Facilitate, and Manage LEAN workshops and affiliated actions.
• Review and analyze quality concern reporting data, and work with Shared Service Center (SSC) departments to implement containment, preventative action, and continuous improvement projects
• Support process optimization efforts identified by department directors and SSC Leadership
• Drive business process controls through effect implementation of the Quality Management system, standard operating procedures, key performance indicators, and metrics
• Successfully manage cross functional projects across organizational boundaries.
• Provide technical and process expertise to teams and customers
• Develop strong relationships with functional clients to ensure support and achievement of strategic objectives
• Support development and implementation of Lean Six Sigma training
• Mentor others in the use of continuous improvement methodologies
• Ensure delivery of deployment benefits/results Realize gains by leading Lean Six Sigma projects, and supporting Lean Six Sigma project teams to achieve and sustain improvements.
• Provide sense of urgency for results through project review and metrics (Formal project review process)

EDUCATION & EXPERIENCE:

• Bachelor's degree in a technical or financial field
• Minimum 5 years in a cross functional quality position or 5 years of leading teams with a focus on process improvements
• Shared Service Center experience (Accounts Receivables, Accounts Payables, Contracts, Billing, Purchasing)
• Experience leading Lean Six Sigma projects
• Project Management Professional experience preferred
• Black Belt certification preferred
• Data analysis experience preferred
• Experience in a Shared Service Center environment in one or more of the following finance functional areas; accounts payable, accounts receivable, cash applications, purchasing, contracts and billing
• High technical competency of continuous/process improvement methodologies such as DMAIC, Lean, DFSS/process design, process management and change management.
• Demonstrated success delivering complex projects; expert in project management and execution
• Executive presence and leadership skills; ability to hold attention, exude confidence and lead
• Minimum BS degree in a technical or scientific field
• Six Sigma Belt (Green Belt or Black Belt) trained or certified.
• Evidence of effective execution in a matrix organization
• Energizing and effective leader - able to motivate others to excel
• Proven strong verbal and written communication skill at all levels of the organization
• Demonstrated ability to deliver results against organization goals
• Demonstrated ability to address and resolve complex technical issues
• Shown ability to adjust tactics and methods to address changes within a dynamic business environment
• Solid analytical ability for both situations and data
• Agent for a quality cultural rejuvenation and change
• Proven ability to integrate cross functionally
• Self-motivated and independent
• Ability to work under pressure and meet deadlines

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE - Move Beyond

Apply now

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Job details

Posting date:2026/08/11Experience level:Experienced professionalsContract limitation:Permanent, Full TimeWork Modality:On SiteJob family:OtherJob number:677

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Unsolicited Submissions from Recruitment Agencies and Third Parties

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

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