Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001. Lead customer complaint investigations using structured problem-solving methodologies (8D, 5 Why, Ishikawa).
Numbers & Facts
Location
Yorktown, IN
Description
Key Responsibilities
Quality Management System
Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001.
Ensure compliance with customer-specific requirements and applicable statutory regulations.
Manage document control and quality records.
Coordinate Management Review meetings and monitor quality objectives.
Customer Quality
Serve as the primary quality contact for customers.
Lead customer complaint investigations using structured problem-solving methodologies (8D, 5 Why, Ishikawa).
Ensure timely responses to customer concerns and corrective actions.
Monitor customer scorecards and drive improvement actions.
Supplier Quality
Support supplier development and supplier quality performance.
Participate in supplier audits and corrective action follow-up.
Review supplier PPAP documentation when required.
Manufacturing Quality
Ensure process controls are effectively implemented.
Review and approve:
Control Plans
PFMEA
Process Flow Diagrams
Work Instructions
Monitor production quality KPIs and initiate improvement projects.
Lead containment activities for non-conforming products.
Product Launch
Coordinate APQP activities.
Prepare and submit PPAP documentation.
Participate in design and process reviews.
Ensure successful product launches.
Audits
Plan and manage:
Internal audits
Layered Process Audits (LPA)
Product audits
Customer audits
Certification audits
Ensure corrective actions are implemented and verified.
Continuous Improvement
Promote Lean Manufacturing and Continuous Improvement initiatives.
Lead root cause analysis activities.
Analyze quality data and identify trends.
Reduce Cost of Poor Quality (COPQ).
Team Leadership
Lead and develop the Quality Department.
Coach quality technicians and inspectors.
Identify training needs.
Promote a culture of quality throughout the organization.
Qualifications
Education
Bachelor's degree in:
Engineering
Manufacturing Engineering
Industrial Engineering
Mechanical Engineering
Quality Engineering
Or equivalent experience.
Experience
Minimum 5 years of experience in automotive manufacturing.
Minimum 3 years in a Quality Management role.
Experience within Tier 1 or Tier 2 automotive suppliers preferred.
Experience with aluminum machining, CNC machining, or metal manufacturing is highly desirable.
Required Knowledge
IATF 16949
ISO 9001
AIAG Core Tools:
APQP
PPAP
FMEA
MSA
SPC
GD&T
Statistical analysis
Root Cause Analysis
Customer Specific Requirements (GM, Ford, Stellantis, etc.)