Quality Manager, Worldwide Grocery Stores, Product Quality Team

The WW Grocery team is looking for an entrepreneurial, experienced, and analytical Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.

This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Management, Sourcing, Product Development, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products.

This position will focus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms, and facilitating process improvement initiatives with suppliers and internal cross-functional teams. This position will focus on developing benchmarking mechanisms to assess category and subcategory performance and reporting mechanisms to track quality performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management.

The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with our brands and products. The successful candidate will be self-motivated, enjoys working with data and identifying trends from large data sets, able to develop sound recommendations for product/process improvements, able to earn trust and influence teams, solution oriented, have solid problem solving skills, strong attention to detail, strong vision for quality standards and programs, strong interpersonal skills and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.

Key job responsibilities

• Conduct data analysis of customer feedback data across different food & beverage categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.
• Assess and manage large data sets and enable business decisions
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Conduct product quality evaluations (cuttings) in a lab environment to ensure specification compliance.
• Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed (up to 15% of the time) to meet with suppliers and support production activities or quality investigations to resolution.

A day in the life

You may start your day participating in an incident review meeting where you"ll provide updates on investigations and corrective actions. Throughout the day, you"ll analyze quality data, prepare investigation reports, and collaborate with teams to drive closure of quality incidents. You"ll lead quality review meetings with cross-functional partners, including Sourcing, Packaging Engineers, Product Development, and Food Safety teams, to address quality concerns and implement improvements. Your time will be spent developing improvement strategies based on findings and ensuring effective communication of quality status across the organization. Success in this role may require balancing travel and in-office collaboration to drive comprehensive quality improvements.

About the team

This role is part of the Product Quality team within Amazon"s World Wide Grocery Stores Private Brands organization. We manage over 4,000 private label products across Amazon and Whole Foods Market. Our brands like Amazon Saver, Amazon Grocery, Whole Foods, and 365 by Whole Foods Market provide the best value for a wide range of products across all grocery categories and help customers eat delicious and quality foods, while making the most of their grocery budget. We are committed to food safety, quality, affordability, and customer satisfaction while continuously innovating to meet evolving consumer needs.