Quality Manager

Our client has been a trusted source of electronic manufacturing services in CT for over four (4) decades. They are a comprehensive contract manufacturer serving a broad range of industries and work with industry leaders supporting a complete product life cycle, from prototype through production and end of life. As a solutions provider with expertise in PCB layout and design, PCB assembly, and upper-level chassis, control panels, and cable & harness assembly, they manufacture products using LEAN manufacturing and Six Sigma principles. 
Delivering quality products on time, certified to AS9100D, with operators who are certified to IPC-610, IPC-620 and J-STD, and are ITAR compliant.

Duties and Responsibilities

Oversees and maintains all aspects of Quality. Manages people including, but not limited to, Quality Engineers, incoming inspection, as well as the Internal Audit Team to ensure ongoing compliance to the Quality Management System.  The Standards to which is certified include, but are not limited to, AS9100D, ISO 9001:2015, IPC-A-610, J-STD-001, WHMA-A-A620.  ISO 13485 Certification is a goal for the near future. 

•    Provides leadership and continually improves functions and processes within areas of responsibility. 
•    Manages applicable areas of responsibility to maintain and improve required quality requirements, while considering safety, process flow, and costs. 
•    Provides relevant reporting and recommendations to Management.  
•    Acts as a thought leader for the Quality System and Quality Assurance methodologies, including staying current on techniques, tools, and practices. 
•    Facilitates RCCA workshops, including training on mistake proofing and process improvement. 
•    Supports internal and external customers related to quality issues.  
•    Provides direction and support for Supplier Quality 
•    Interfaces with or directs communication between appropriate personnel and customers to ensure customer expectations related to quality and auditing, are being appropriately addressed. 
•    Ensures PPAP’s, FAI’s, Validations, and other related tasks are completed to customer’s expectations. 
•    Creates and executes strategies to support annual and long-term objectives. 
•    Coaches Managers, Supervisors and Production personnel in Quality Management System and other Quality Activities and including reporting. 
•    Provides guidance and support relative to quality issues, error proofing, customer complaint resolution, etc. 
•    Tracks key quality related trends and initiates RCCA as appropriate. 
•    Overseas the following systems/processes: 
•    QMS (Quality Management System), including QMS Point of Contact for ISO 9001, AS9100, and soon ISO 13485. 
•    Customer Complaints, Non-Conforming Material, Incoming Inspection 
•    Quality related processes and metrics (e.g., defect collection) 
Supervisory:
•    Manages Staff of Quality Technicians, Engineers, Incoming Inspection Personnel, and others as necessary, including delegating and managing workload, annual reviews, and professional development