Quality Manager

Join a fast-growing Electronics Manufacturing Services EMS organization where quality is a strategic driver of customer success operational excellence and sustainable growth. Apply Summary Location Klang Job area Quality Work experience Manager Educational background Bachelors degree Flexibility on-site Employment type Full-time Permanent This is how you make an impactYou drive customer confidence and business growth by building a culture of quality excellence reducing quality risks and costs and developing a scalable quality organization. Through strong leadership continuous improvement and operational partnership you ensure quality becomes a competitive advantage that enables sustainable growth and manufacturing excellence.This is what we offer youIn the role of Quality Manager we offer you a challenging position in a dynamic and thriving production environment. You will have the opportunity to make a significant contribution to the development and profitability of Neways. We offer a full-time position in a highly motivated and collegial work environment with plenty of freedom for initiatives and room for personal development. A good salary matches your knowledge and experience. What really sets this job apart is a challenging position within a strongly growing innovative and project driven high-tech electronics organization. Next to that we offer you ample opportunities to further develop and grow yourself as a professional.This is wat you bring to the teamWe value professionalism decisiveness and confident decision-making. You have a strong analytical mindset and the ability to maintain a clear overview while keeping customer needs front and center. With excellent leadership communication and interpersonal skills you know how to inspire teams and drive results. Your problem-solving abilities and structured approach enable you to tackle challenges effectively and keep quality at the core of everything you do.Additionally you haveBachelors Degree in Engineering Quality Management Manufacturing Electronics or related discipline.Minimum 10-15 years of experience in Quality within Electronics Manufacturing Services EMS or high-tech manufacturing environments.Minimum 3-5 years in a leadership or managerial capacity.Experience managing customer quality issues and audits.Experience with contract manufacturing and multinational customers is preferred.Experience supporting manufacturing scale-up or factory expansion is highly desirable. Your daily responsibilities include1. Quality Leadership & StrategyDevelop and deploy the site Quality Strategy aligned with business objectives.Establish annual quality goals KPIs and improvement roadmaps.Lead and develop the Quality team to support business growth and operational requirements.Drive quality culture initiatives across all departments.Monitor departmental performance and ensure achievement of quality objectives.2. Customer Quality ManagementAct as the primary escalation point for customer quality issues.Manage customer complaints and ensure timely containment corrective actions and closure.Lead customer audits quality reviews and performance meetings.Ensure effective execution of 8D Root Cause Analysis and Corrective & Preventive Actions CAPA.Improve customer satisfaction through continuous reduction of quality incidents and defects.3. Manufacturing Quality ExcellenceLead Incoming Quality Control IQC In-Process Quality Control IPQC and Outgoing Quality Control OQC activities.Ensure robust quality control plans are implemented throughout manufacturing processes.Drive defect reduction initiatives using Lean Six Sigma PFMEA Control Plans SPC and MSA methodologies.Monitor process capability and identify opportunities for quality improvement.Support production by minimizing quality risks and manufacturing disruptions.4. Supplier Quality ManagementEstablish supplier quality performance monitoring and improvement programs.Conduct supplier quality audits and development activities.Drive supplier corrective actions and preventive measures.Partner with Procurement and Supply Chain teams to improve supplier quality performance.Reduce incoming material defects and supplier-related quality costs.5. Quality Management System QMSMaintain and continuously improve the Quality Management System.Ensure compliance withISO 9001ISO 14001 where applicableISO 45001 where applicableCustomer-specific requirementsRegulatory and statutory requirementsLead internal external certification and customer audits.Ensure audit findings are effectively addressed and closed.6. New Product Introduction NPISupport RFQ NPI engineering transfer and product industrialization activities.Participate in design and process reviews.Ensure quality requirements are incorporated during new product launches.Manage process validation and qualification activities.Support successful customer transfers and ramp-up projects.7. Continuous ImprovementDrive continuous improvement initiatives aimed atRight First Time RFTFirst Pass Yield FPYCustomer SatisfactionScrap ReductionRework ReductionCost of Poor Quality COPQUtilize PDCA Lean Manufacturing Kaizen and Six Sigma methodologies.Lead cross-functional problem-solving workshops and improvement projects.8. Quality Reporting & GovernanceEstablish quality dashboards and management review processes.Analyse quality trends and identify systemic improvement opportunities.Report quality performance to Site Leadership and Corporate Management.Present business-critical quality risks and mitigation plans. Apply