Quality Manager

10+ years of progressive experience in quality assurance, quality control, operations, metallurgy, engineering, or integrated management systems in a smelter, steel mill, refinery, metals processing plant, mining operation, chemical plant, or comparable heavy industry. • Strong written and verbal English communication skills and the ability to coordinate with senior management, operations, engineers, contractors, suppliers, auditors, regulators, and customers.

                                                                   

Crucible Zinc is a growth-oriented metals manufacturing company focused on producing high-quality zinc products through safe, efficient, and environmentally responsible processes. We are committed to operational excellence, continuous improvement, and responsible stewardship of our people and resources. Our team-driven culture emphasizes safety, integrity, and collaboration while investing in innovation and employee development. At Crucible Zinc, employees play a vital role in supporting reliable operations and delivering value to our customers and communities.

THE ROLE:  Quality Manager
Lead Integrated Management System and ISO Recertification
• Own the implementation, maintenance, and continuous improvement of ISO 9001, ISO 14001, and ISO 45001.
• Develop and execute certification, recertification, and surveillance audit plans; serve as the primary contact for certification bodies and third-party auditors.
• Lead internal audits, management reviews, nonconformity closure, corrective action verification, and controlled document/record management.

Manage Site Quality Assurance and Quality Control
• Establish the Clarksville Smelter quality strategy, standards, inspection and test plans, critical-to-quality parameters, sampling, product release, traceability, and calibration controls.
• Monitor quality of raw materials, production processes, laboratories, intermediate and finished products, packaging, storage, and shipment.
• Lead investigations of product defects, process deviations, customer complaints, audit findings, and recurring nonconformities using RCA, FMEA, SPC, 5-Why, and CAPA.

Lead Quality for the Future Integrated Smelter Complex
• Serve as the overall quality lead from engineering, procurement, construction, and fabrication through mechanical completion, commissioning, start-up, ramp-up, and commercial operation.
• Develop the Project Quality Management Plan, quality governance, organization, ITP requirements, NCR/deviation/punch-list controls, turnover dossiers, and operational quality readiness.
• Review and approve contractor and supplier quality plans, inspections, FAT/SAT, material and welding records, as-built documentation, and commissioning test records.

Manage Supplier, Contractor, Audit, and Continuous Improvement Activities
• Establish risk-based supplier and contractor qualification, audit, surveillance, scorecard, and corrective action processes.
• Partner with Operations, Metallurgy, Maintenance, Engineering, Laboratory, Supply Chain, EHS, Commercial, and Project teams to resolve quality issues.
• Build and lead the quality organization, develop competencies and internal auditors, and report quality KPIs, major risks, and improvement priorities to management.

Qualifications/Experience
Bachelor's degree or above in Quality/Industrial or Metallurgical, Materials, Chemical, Mechanical Engineering, or a related technical discipline
• 10+ years of progressive experience in quality assurance, quality control, operations, metallurgy, engineering, or integrated management systems in a smelter, steel mill, refinery, metals processing plant, mining operation, chemical plant, or comparable heavy industry.
• 5+ years of experience in a quality leadership or management role.
• Proven experience implementing, maintaining, auditing, or leading certification/recertification activities for ISO 9001; practical working knowledge of ISO 14001 and ISO 45001.
• Experience managing certification, surveillance, customer, and internal audits, including timely closure and effectiveness verification of corrective actions.
• Strong knowledge of industrial process control, inspection and testing, product conformity, traceability, calibration, laboratory data integrity, and nonconforming product control.
• Demonstrated capability in root cause analysis, CAPA, document control, management review, risk-based thinking, and data-driven continuous improvement.
• Strong written and verbal English communication skills and the ability to coordinate with senior management, operations, engineers, contractors, suppliers, auditors, regulators, and customers.
• Ability to work in office, operating plant, laboratory, and active construction/commissioning environments and to travel as required.
• Direct quality management experience in zinc, lead, copper, nickel, steel, ferroalloy, foundry, refinery, or other ferrous/nonferrous metallurgical operations.
• Experience with pyrometallurgical or hydrometallurgical processes.
• Major capital project, EPC, construction, commissioning, or start-up quality leadership experience, preferably as Project Quality Manager or Owner’s Quality Representative.
• Experience with welding, structural steel, piping, pressure equipment, rotating equipment, electrical systems, instrumentation, refractory installation, and industrial construction inspection.
• Working knowledge of ASTM, ASME, AWS, API, AISC, IEC, NFPA, ISO/IEC 17025, or comparable industrial standards.
• CQE, CMQ/OE, ISO 9001/14001/45001 Lead Auditor, Six Sigma, Lean, or PMP certification.
• Experience with QMS, ERP, document management, and data visualization systems in a multicultural or global organization.
• The role is expected to transition from Clarksville site quality leadership to the overall quality head for the integrated smelter complex as the project advances.
• The position requires professional judgment and the authority to stop or hold production, shipment, construction, installation, testing, or commissioning when significant quality or compliance risk is identified.
• Final title, grade, reporting line, and team size may be calibrated based on candidate seniority and the integrated smelter project schedule.
• Extended hours may be required during certification audits, shutdowns, construction milestones, commissioning, and start-up.