Quality Manager

Job Title: Quality Assurance Manager

Job Description

The Quality Assurance Manager is responsible for developing, implementing, maintaining, and continuously improving the companys quality program. This role ensures compliance with customer, regulatory, and internal quality requirements while leading quality improvement initiatives across the organization. The position oversees supplier quality, manufacturing quality, customer quality, corrective actions, auditing activities, and quality performance reporting to ensure products consistently meet customer expectations and support business objectives. There is currently no formal Quality Management System (QMS) or ISO certification in place, so the Quality Assurance Manager will rebuild and establish quality systems and processes from the ground up, shaping the quality function and contributing to a broader culture transformation.

Responsibilities

• Develop and execute a departmental strategy and vision that aligns with customer expectations and business objectives.
• Lead, coach, mentor, and evaluate quality personnel while building a culture of accountability and continuous improvement.
• Direct incoming, in-process, final, and outbound inspection activities and ensure consistent application of quality standards.
• Establish, maintain, and continuously improve quality policies, procedures, work instructions, and quality records.
• Lead root cause investigations and corrective actions using tools such as 8D, 5-Why, Fishbone diagrams, and Pareto Analysis.
• Monitor and analyze quality performance metrics including customer complaints, warranty trends, scrap, rework, supplier defects, and corrective action effectiveness.
• Drive continuous improvement initiatives to reduce defects, improve product reliability, and lower the cost of poor quality.
• Manage supplier quality activities, including supplier performance reviews, supplier corrective actions (SCARs), supplier development, and supplier audits as required.
• Lead customer complaint investigations and ensure timely and effective resolution of quality issues.
• Analyze field failures and warranty data to identify recurring issues and implement robust corrective actions.
• Coordinate and lead internal audit programs and maintain a trained pool of qualified internal auditors.
• Coordinate quality education and training programs across all plant departments to strengthen quality awareness and skills.
• Rebuild and establish quality systems and processes in the absence of an existing Quality Management System or ISO certification.
• Collaborate with cross-functional teams to address inefficiencies and waste and support the broader culture change and rebuilding efforts.

Essential Skills

• Bachelors degree in Engineering, Quality Management, Industrial Engineering, or a related technical field.
• 5+ years of progressive quality experience within a manufacturing environment.
• Strong knowledge of manufacturing processes, quality methodologies, and problem-solving techniques.
• Demonstrated experience developing and implementing quality programs and corrective action systems.
• Experience in quality engineering and quality engineering management.
• Strong analytical skills with the ability to interpret data and quality metrics to drive decisions.
• Strong communication and presentation skills to effectively engage stakeholders at all levels.
• Proven project management skills, including planning, organizing, and executing quality initiatives.
• Proficiency with Microsoft Office applications, including Excel.
• Experience working with ERP systems; exposure to SAP Business One is preferred.
• Experience leading supplier quality initiatives and warranty reduction efforts.
• Strong people management skills with the ability to lead and develop a team of quality professionals.

Additional Skills & Qualifications

• Preferred: 5+ years of leadership experience managing quality teams.
• Experience rebuilding or establishing quality systems and processes in a manufacturing environment.
• Familiarity with structured problem-solving tools such as 8D, 5-Why, Fishbone, and Pareto Analysis.
• Experience in driving culture change and continuous improvement within an organization.
• Ability to influence and collaborate effectively with cross-functional teams.
• Comfort working in a dynamic environment undergoing significant change and process improvement.

Work Environment

The Quality Assurance Manager works in a manufacturing plant environment and plays a central role in a team that is in rebuild mode. The current Quality Engineer is semi-retiring, creating an opportunity for the new manager to build and shape their own team and quality function over time. The Quality Manager will have five inspectors and one Quality Engineer reporting directly to them, requiring strong people leadership and team development capabilities. The company is undergoing a significant culture change and rebuilding phase, actively addressing inefficiencies and waste, which offers an attractive opportunity for a leader who wants to make a meaningful impact and create something of their own. The role involves close collaboration with production, engineering, and other plant departments, regular use of Microsoft Office and ERP systems (including SAP Business One), and participation in internal audits, supplier visits, and cross-functional improvement initiatives.

This is a Permanent position based out of Blandon, PA.

The pay range for this position is $80000.00 - $100000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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This is a Permanent position based out of Blandon, PA.

This position is anticipated to close on Oct 30, 2026.

This is a fully onsite position in Blandon,PA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.