Quality Manager (ISO/IEC 17025)
Direct Hire | 1st Shift
$90,000 – $105,000/year
On-Site, Location: Greendale, WI
About the Role
We are seeking an experienced Quality Manager to lead and manage our laboratory quality system with a strong focus on ISO/IEC 17025 accreditation. This is a hands-on role responsible for maintaining and improving a fully compliant quality management system in a laboratory environment.
This position requires more than compliance oversight—you will be a key partner to operations, engineering, and leadership, ensuring quality is embedded into daily processes and continuously improved.
ISO/IEC 17025 experience is essential. Candidates without direct experience managing this standard will not be considered.
Key Responsibilities:
Quality System & Accreditation Management
- Lead and maintain the laboratory quality management system in accordance with ISO/IEC 17025
- Manage third-party accreditation processes (A2LA or equivalent), including audit preparation, assessments, and follow-up activities
- Maintain and update the quality manual, procedures, and supporting documentation
CAPA & Compliance
- Own the full corrective and preventive action (CAPA) process from investigation through resolution
- Identify root causes of nonconformances and implement effective corrective actions
- Ensure compliance with applicable regulatory and industry standards
Standards & Industry Requirements
- Interpret and apply customer and industry requirements, including aerospace, automotive, and defense standards
- Support audits and ensure readiness for customer and regulatory reviews
- Leverage knowledge of NADCAP (preferred) to strengthen compliance and processes
Documentation & Process Control
- Establish and maintain robust document control systems and record-keeping practices
- Ensure quality processes are clear, consistent, and scalable across the organization
Collaboration & Leadership
- Partner with lab technicians, engineers, and leadership to drive quality initiatives
- Build trust and credibility across the organization through hands-on involvement and clear communication
- Provide guidance and training to ensure adherence to quality standards
Continuous Improvement
- Drive a culture of continuous improvement by proactively identifying opportunities to enhance systems and processes
- Treat quality as a dynamic system that evolves with business and customer needs
Required Qualifications
- Proven experience managing a laboratory quality system under ISO/IEC 17025
- Direct experience with A2LA or equivalent accreditation bodies, including audit management
- Demonstrated ownership of CAPA processes, including root cause analysis and resolution
- Strong understanding of regulatory and industry standards (aerospace, automotive, defense)
- Excellent documentation and document control discipline
- Strong communication skills with the ability to work across all levels of the organization
- Ability to operate independently and take ownership in a small-company environment
Preferred Qualifications
- Experience with NADCAP standards and audits
- Background in metallurgy, materials testing, or laboratory environments
- Experience building or improving quality systems in a growing organization