Quality Improvement Manager

Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, youll guide cross-functional teams, dig into quality trends, and turn insights into measurable resultswhile keeping our ISO systems strong and our operations running smoothly.

Just as important, youll be a people-first leadercoaching, developing, and empowering a team of inspectors. Youll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive.

Youll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the boardall while building a strong, engaged team that takes pride in delivering quality at every step. If youre equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact.

If you have any questions about the position or recruitment process, please reach out to Kennedy Kitelinger at kennedy.kitelinger@etcconnect.com or 608.824.5318.

Representative Responsibilities:

Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans.

Ensure that each team reviews the data and identifies trends and issues to be fixed

Ensure that action items are assigned and followed up is completed

Ensure that meeting minutes are taken and properly distributed

Monthly review of quality reports with team

Manage quality measures

SAP service notifications and quality notifications

Top 5 quality issues per product line

Manufacturing scrap

NCMRs

On-time shipments

Reports on global product performance in the field and production

Provide on time delivery and PPM reporting for vendors

Provides analysis and insight to highlight areas of concern

Other data as appropriate

Manage corrective actions with suppliers

Coordinate product holds

Manage first piece inspection and in-process audit involvement by QA personnel

Manage pilot run reviews

Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans.

Assist Purchasing in the selection of new vendors and the regular review of current vendors performance

Work with vendors to achieve and maintain direct to stock status

Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes

Other duties as assigned.

Special projects and requests are completed in a timely and positive fashion.

ISO Responsibilities:

Ensures all necessary functions have defined policies and procedures

Oversees the ISO 9001 quality system

SAP Quality Notifications

Corrective Action System

Calibration system

Assists in solving quality alerts and corrective actions in a timely manner

Oversee our internal audits

Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing

Identifies required inspections

Assigns responsibility for inspection

Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction

Manages ETCs nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition

Coordinate MRBs

Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing

Develops and improves final inspection processes

Identifies required final inspection

Assigns responsibility for product audits

Supervisory Responsibilities:

Manage the Quality department employees

Directly supervises the QA team leader and QA inspectors

Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities

Develop and maintain positive communication between department and other departments

Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel

Formulates, implements and reviews ISO procedures related to the department

Instructs employees about procedures and work instructions

Informs employees as to company/departmental plans and progress

Maintains reporting on all department activities

Continue to monitor efficiency in the department and make improvements where appropriate

Minimum Qualifications:

Bachelors degree in Business Administration or Technical Area, or 8 years of comparable experience

3-5 years previous supervisory experience

5-10 years of continuous improvement, QA and QC experience

Familiarity with employment law

Excellent communication and organization skills

Computer skills

Continuous improvement, Quality assurance and control knowledge

Gauging and measurement-Metrology