Quality Improvement Administrator

Lifetime Assistance – Quality Improvement (QI) Administrator
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Quality Improvement (QI) Administrator
Location: Rochester, NY
Department: QA/QI
Reports To: Vice President of Administration & Strategy
Employment Type: Full-Time, Exempt
Pay: $113,000 annually

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

Quality Improvement & Regulatory Compliance

• Serve as the agency’s primary internal resource on OPWDD regulations, quality standards, survey expectations, and emerging compliance risks.
• Develop and execute an annual agency-wide quality and compliance work plan based on regulatory priorities, organizational risks, previous findings, incident trends, and agency growth.
• Monitor regulatory developments and translate new or changing requirements into clear policies, procedures, training, operational expectations, and leadership guidance.
• Partner with program leadership to identify compliance vulnerabilities, quality concerns, and operational challenges and develop practical, sustainable solutions.

Survey Readiness & Corrective Action

• Establish and oversee an internal mock-survey program modeled on OPWDD review practices, including unannounced program and site reviews when appropriate.
• Analyze survey findings and oversee the development, implementation, monitoring, and validation of Plans of Corrective Action.
• Identify gaps among regulatory requirements, agency policies, documented plans, and actual program practices.
• Confirm that corrective actions and improvement initiatives result in sustained changes in practice and measurable improvements.

Incident Prevention & Risk Reduction

• Analyze incidents, allegations, investigations, findings, and corrective actions to identify trends, recurring concerns, and emerging organizational risks.
• Facilitate or participate in root-cause analyses involving serious, recurring, or high-risk incidents.
• Evaluate whether investigations identify underlying causes and whether resulting corrective actions are specific, measurable, and designed to prevent recurrence.
• Develop, monitor, and evaluate preventive interventions intended to reduce incidents, strengthen program practices, and minimize organizational risk.
• Share lessons learned and effective practices across programs so findings in one area can support prevention throughout the agency.

Data, Reporting & Organizational Improvement

• Develop, analyze, and report key quality and compliance measures, including incident trends, repeat incidents, regulatory findings, survey outcomes, corrective-action effectiveness, and other indicators of organizational risk.
• Present quality findings, trends, recommendations, and progress updates to senior and executive leadership.
• Use performance data and outcomes to evaluate improvement efforts and recommend additional audits, training, operational reviews, or leadership interventions.
• Participate in the planning and implementation of new programs, service expansions, and significant agency initiatives to proactively identify and reduce regulatory and quality risks.

Leadership, Education & Collaboration

• Provide leadership, supervision, coaching, performance management, and professional development to the Quality Improvement team.
• Deliver regulatory education and technical guidance to Directors, Managers, frontline leaders, and other stakeholders, including participation in New Employee Orientation as applicable.
• Collaborate with program operations, Human Resources, Learning & Development, clinical leadership, and other departments to implement effective preventive and corrective strategies.
• Build strong working relationships across the organization and influence stakeholders at all levels to support accountability and sustainable change.

What You Bring:

Education & Experience

• Bachelor’s degree in Human Services, Healthcare Administration, Public Health, Business Administration, Quality Management, or a related field required; master’s degree in a related field preferred.
• At least ten years of progressively responsible experience in quality improvement, quality assurance, regulatory compliance, program evaluation, or a related function within human services, healthcare, or another highly regulated environment.
• Demonstrated leadership experience, including leading teams, establishing expectations, developing staff, managing performance, and guiding others through organizational change.

Knowledge & Expertise

• Advanced knowledge of OPWDD regulations, quality standards, New York State regulatory requirements, and survey processes.
• Proven success leading quality improvement, regulatory compliance, and performance-improvement initiatives within complex, multi-program, or multi-site environments.
• Experience developing, implementing, monitoring, and evaluating Plans of Corrective Action, compliance work plans, quality initiatives, or comparable organizational-improvement strategies.
• Ability to analyze incidents, investigations, regulatory findings, and organizational data to identify trends, assess risk, determine root causes, and develop effective preventive strategies.

Skills & Competencies

• Strong analytical, critical-thinking, problem-solving, and decision-making skills.
• Exceptional written and verbal communication, consultation, and relationship-building abilities.
• Ability to translate complex regulatory requirements into clear, practical operational expectations.
• Sound judgment and the ability to navigate complex operational and regulatory challenges.
• Ability to influence stakeholders, foster accountability, and drive measurable, sustainable improvements across the organization.

Additional Requirements

• Valid driver’s license and reliable transportation required.
• Ability to routinely travel to agency program sites and other locations as necessary.
• Ability to lift and carry up to 15 pounds as needed.
• Must successfully meet all applicable background-check and clearance requirements, including criminal history/fingerprinting, State Central Register, Staff Exclusion List, and Mental Hygiene Law checks.
• Work is primarily performed in a standard office environment and at agency program sites.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us