Role summary / purpose
This is an Agency position for the Plant Vehicle Team with focus on vehicle programs. The Plant Vehicle Team Engineer is a member of the Product Development organization and serves as 'first line of defense' with regards to quality. The candidate will be responsible for electrical hardware, transmission controls, and interior switches quality issues.
Key responsibilities
- Drive interim and permanent corrective actions on customer quality concerns from Warranty Executive Escalations, Social Media, and Technical Hotline
- Own resolution of customer-critical issues and reduce warranty by analyzing warranty claims, reviewing claims, contacting dealerships, using connected vehicle data, and confirming parts return/analysis
- Bin claims and track improvement actions via Quality systems
- Develop, manage, and own projects to document quality improvements for the Vehicle Line
- Coordinate containment support with quality quarterbacks and Functional Quality Reviews
- Use internal and external quality data to build corrective actions for in-plant and warranty concerns
- Support the Variability Reduction Team for sub-systems and partner with engineers and suppliers on supplier quality issues
- Identify and deliver current model design projects with core leadership support
- Initiate and support concerns, change requests, and alerts for design changes and plant trials
- Maintain clear and consistent communication with supervisor and peers while balancing shifting daily and weekly demands
- Collaborate with counterparts on shared issue identification and containment
- Lead plant trials for quality, cost, and supplier improvements
- Support resolution of stop ships, builds, campaigns, quality and ergonomic issues, and First Time Through issues
- Participate in daily binning, plant quality meetings, biweekly report-outs, and monthly Vehicle Quality Reviews
- Support Major and Minor program launches
- Use diagnostic and analysis tools to assist vehicle triage
Requirements - education & experience
- 3 years of relevant experience
Employment details - type, location, hours
- Location: Wayne, MI
- Schedule: Fully onsite, 5 days per week
- Onsite from day one as specified