| Location | Orlando, FL |
Purpose:The role of the Quality and Documentation Coordinator is to provide transactional support to multiple Ravago Legal Entities in:Providing transactional support in the recovery aspects of Quality Deviations (Claims/Complaints/Returns) as well as being instrumental in the identification of risks and opportunities which will ensure our Supply Chain operates in a continuous improvement environment under the guidelines set forth by the established Quality Management SystemsAct as the main liaison between Sales Representatives/Customer Services Representatives and Suppliers to handle regulatory related documentation inquiries submitted by CustomersSupport Quality Specialist in the maintenance of ISO/QMS related documentation
Areas of Responsibility / Tasks:Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.
May assist with initiating investigations with various departments to determine the root cause of an issue by using various root cause analysis techniqueMay collaborate with Quality Specialists and/or other departments to ensure preventative actions are sufficient enough to prevent a reoccurrence of an issueMay assist in preliminary negotiations when multiple parties are at fault for an error by providing an in-depth analysis of the investigationMay collaborate with Quality Specialist to Infer based on limited analysis of information in an investigation as to the most likely scenario for how an issue may have occurredMay collaborate Interact with Quality Specialist in order to uncover root causes to issues and determine action plan to avoid their recurrenceProduce reports as needed for Quality Specialists and/or Quality ManagerManage all regulatory requests (REACH, RoHs, Prop65, Conflict Minerals, UL card, IMDS, PPAP……..) by interacting with Vendors' Regulatory TeamsMaintain the vendor regulatory contact list and any other appropriate listsCreate documentation as requested while ensuring that the appropriate back up is recorded to ensure legal and regulatory compliance with support from management as neededPartners with tech team for any additional requests or dataProvide statements as confirmed by the manufacturers for unique absence of substance requestsRecord all regulatory requests in a log that can be easily referencedCollaborate with Quality Specialists to update ISO/QMS related documentationCollaborate with Quality Manager and Quality Specialist to complete/review Customer Surveys and their Quality Manual/GuidelinesUse documentation tool to keep track of expiring documents in order to obtain updated versions from suppliers.Use the documentation tool to process requests for documentation ( regulatory)Facilitate the improvement of the established documentation tools to better meet business needsAssist with uploading documents within the documentation tool for onboarding and training where neededFacilitate training of new team members on documentation role and toolsEscalate complicated or high-risk regulatory document requests to the Supervisor or Manager as neededProcess sustainability transactions and coordinate with other departments as neededOrganize, upload and distribute sustainability related documents and distributor as neededFacilitate the implementation of documented sustainability initiatives such as survey creation, survey completion, various sustainability certificationsAssist the Quality Manager with establishing documented sustainability processesAll other duties as assigned by Quality Manager
Key Partnerships:A team player must cultivate successful relationships with the following individuals to achieve alignment and support.
Amco, Entec, Commercial Teams, additional teams as needed (approved by Quality Manager)Customer Service, Product Management, Inventory Transportation, AccountingCarriers, Warehouses & Suppliers
Competencies, Knowledge, Skills, Abilities (KSA):The competencies listed below are observable behaviors and results an individual must have experience essential knowledge, skill, and abilities required of a successful incumbent within our culture. To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility.
Knowledge of commercial operationsExcellent written and verbal communication skills and ability to work with a wide range of individuals and departmentsGood analytical and problem solving skillsDetail oriented and ability to prioritizeGood at multitaskingFlexibility in schedule with ability to handle problems outside of typical business hoursProven ability to work well within a team and promote strong relationships meanwhile maintaining professional attitude and positive outlookWillingness to adapt in an evolving environmentInnate sense of urgency that provides proactive and consistent workProficient in Microsoft Office, Excel, Powerpoint, and Outlook
Minimum Qualifications / Education / Certifications:
Education:
Bachelor's degree or equivalent work experience requiredOptimally 4 years' experience with high-volume, multi-site, remote documentation management
Work Environment:The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to.
Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office.Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
Physical Requirements / Demands:The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read and comprehend information, type on a consistent and daily basis.Push, pull, and lift up to 25lbs on if required..While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
Acknowledgement:This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of competency commensurate with their job title, scope and level within the organization.