Highlights
This role does not perform inspections but requires strong communication skills to explain issues, provide solutions, and maintain positive customer relationships. This position supports both the Quality Manager and Account Executive while serving as the primary customer contact for quality concerns and order-related issues.
Numbers & Facts
| Location | Santa Fe Springs, CA |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 2001 |
| Website | http://www.resourcemfg.com/ |
Description
QUALITY & CUSTOMER SUPPORT COORDINATOR
Location: Montebello, CA
Pay Rate: $27.00 per hour
Schedule: Monday - Friday, 7:00 AM - 3:30 PM
Position Summary
We are seeking a professional and detail-oriented Quality & Customer Support Coordinator to join our team in Montebello. This position supports both the Quality Manager and Account Executive while serving as the primary customer contact for quality concerns and order-related issues.
The ideal candidate will have a quality assurance background and the ability to understand inspection reports, tolerances, certifications, and manufacturing requirements. This role does not perform inspections but requires strong communication skills to explain issues, provide solutions, and maintain positive customer relationships.
Key Responsibilities
- Serve as the primary point of contact for customers regarding quality concerns and order issues
- Communicate professionally with customers to resolve complaints and provide clear corrective action plans
- Review and interpret inspection reports, certifications, specifications, and quality documentation
- Support the Quality Manager and Account Executive with customer communications and issue resolution
- Coordinate responses to quality-related inquiries and follow through to completion
- Track customer concerns and maintain accurate documentation of investigations and resolutions
- Assist in preparing reports, corrective actions, and quality records
- Collaborate with internal departments to ensure customer requirements are met
- Help maintain customer satisfaction through timely and professional communication
Qualifications
- Previous experience in Quality Assurance, Customer Service, Manufacturing Support, or a related field
- Ability to read and understand inspection reports, certifications, and manufacturing specifications
- Strong written and verbal communication skills
- Excellent organizational and problem-solving abilities
- Experience working in a manufacturing or industrial environment preferred
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Strong attention to detail and customer-focused mindset
About Company
ResourceMFG is your answer. Founded by a manufacturing veteran who was frustrated by his experience with the traditional staffing services that didn't understand "his world," ResourceMFG is the first and, with more than 145 locations in 25 states and over 19,000 workers on assignment, the largest national staffing company to specialize in manufacturing. We recruit and screen for more than 200 manufacturing-specific skills and have more than 30 proprietary screening tools.