Highlights
This role serves as the primary customer contact for quality and order-related issues while assisting with documentation, order support, and customer communication. We are seeking a Quality & Customer Support Coordinator to support our Quality Manager and Account Executive.
Numbers & Facts
| Location | Santa Fe Springs, CA |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 2001 |
| Website | http://www.resourcemfg.com/ |
Description
Quality & Customer Support Coordinator
Location: Montebello, CA
Pay Rate: $27.00 per hour
Schedule: Monday - Friday | 7:00 AM - 3:30 PM
We are seeking a Quality & Customer Support Coordinator to support our Quality Manager and Account Executive. This role serves as the primary customer contact for quality and order-related issues while assisting with documentation, order support, and customer communication.
Responsibilities:
- Communicate with customers regarding quality concerns, damaged products, or order delays.
- Coordinate resolutions with Quality, Production, and Customer Service teams.
- Review inspection reports, certifications, and quality documentation.
- Track nonconformance reports and corrective actions.
- Assist with purchase orders, order updates, and customer inquiries.
- Maintain organized records and support ISO documentation.
Qualifications:
- Experience in manufacturing, quality assurance, customer service, or related field.
- Ability to understand inspection reports, tolerances, and certifications.
- Strong communication, organization, and problem-solving skills.
- Proficient with Microsoft Office; ERP experience is a plus.
About Company
ResourceMFG is your answer. Founded by a manufacturing veteran who was frustrated by his experience with the traditional staffing services that didn't understand "his world," ResourceMFG is the first and, with more than 145 locations in 25 states and over 19,000 workers on assignment, the largest national staffing company to specialize in manufacturing. We recruit and screen for more than 200 manufacturing-specific skills and have more than 30 proprietary screening tools.