Quality Control/Customer Care Technician - Shreveport/Bossier City, LA

DSLD Homes

Shreveport, Louisiana
30+ days ago

Highlights

Act as an “internal customer” prior to the homeowner orientation to ensure high levels of quality are delivered to our customers. Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.

Numbers & Facts

Location	Shreveport, Louisiana
Industry	Construction - Residential & Commercial/Office
Company Size	100 to 499 employees
Year Founded	2008
Website	https://www.dsldhomes.com/

Description

Quality Control/Customer Care Technician (Full Time) - Shreveport/Bossier City, LA

Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.

JOB DUTIES & RESPONSIBILITIES

In charge of internal quality control inspections to ensure adherence to company quality standards for all mechanical, electrical, structural and finish trades.
Act as an “internal customer” prior to the homeowner orientation to ensure high levels of quality are delivered to our customers.
Maintain quality assurance and provide warranty service to home owners after closing.
Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
Document items needing repair during scheduled warranty inspections.
Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
Ensure all warranty service requests are complete within a certain time period.

JOB REQUIREMENTS & SKILLS

2-5+ years of experience in residential construction preferred but not required; other pertinent work experience will be considered.
Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.
Customer service background and a positive attitude are a must.
Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.
High level of organizational skills, and acute attention to detail.
Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required; <90% travel required.
Physical stamina is required because this position requires prolonged standing, bending, stooping, some climbing or balancing and carrying. The team member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds or more. Position is often exposed to various weather conditions (especially heat), loud noise, and vibrations.
Residency in one of the following states is a requirement for the position: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, or Texas.

COMPENSATION

Salary is based on experience

BENEFITS

STL Holding Company offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverage, 401(k) with employer match, long term disability, life insurance, paid vacation and holidays.
Please visit www.dsldhomes.com for more information.

STL Holding Company is an Equal Opportunity Employer

About Company

DSLD Homes is one of the top 30 home builders in the nation and is currently the largest private homebuilder in our region. The level of success we have been able to achieve in our market is largely attributed to our managing partners' 100+ years of residential construction experience. We have also managed to maintain success from our great relationships with local brokers, realtors, and our referral base program.

Our partners have been involved in creating hundreds of successful communities. We are actively constructing new homes in over 120 communities throughout Louisiana, Eastern Texas, Southern Mississippi, Alabama, and Northwest Florida, with several different house plan series and amenities packages built to suit our customers' varying tastes.

Everyone involved with DSLD's home building process works together to achieve these goals for each and every home buyer. Our quality control and customer service processes are unprecedented when compared to those of our competitors.