Quality Assurance Specialist, Journeyman

N4 Solutions, LLC offers our public and private sector clients the collective intellectual knowledge, expertise, and experience of our company and associates to help our customers evaluate, collaborate, innovate, and create business, technology, and scientific solutions that enable them to accomplish their mission and achieve organizational objectives. With the growth of the company, we are seeking a highly motivated and hard-working quality assurance professional to join our team. The successful candidate will work in a high-paced and rewarding work environment.

JOB DESCRIPTION/DUTIES:
The Quality Assurance Specialist will provide quality oversight, testing execution, and process validation across applications and systems supporting the NASA STEM Gateway. The ideal candidate will have strong experience with enterprise application quality assurance, Salesforce platforms, structured testing, data validation, accessibility, and Agile release processes. The position works closely with developers, data stewards, CRM analysts, trainers, Help Desk personnel, product owners, and other stakeholders to ensure releases, enhancements, integrations, and user-facing capabilities meet established quality, security, accessibility, and governance expectations.
 

• Develop, maintain, and execute test plans, test cases, test scripts, and acceptance criteria for functional, regression, integration, user acceptance, accessibility, and security-related testing using qTest, Excel, and related tools.
• Conduct user acceptance testing (UAT), regression testing for each release, Section 508/accessibility verification, and validation of security-related features.
• Identify, document, track, prioritize, and verify resolution of defects and issues using Jira, including reproduction of user-reported problems and coordination with development teams.
• Validate system modifications, enhancements, configurations, and integrations across Salesforce Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, CRM Analytics, Canvas LMS data flows, Agentforce, and related enterprise services.
• Support Agile sprint planning, grooming, backlog refinement, test execution, acceptance reviews, and sprint demonstrations; present tested user stories for business approval when required.
• Validate release readiness and ensure promotion activities follow established NASA governance for QA/Merge, UAT, and Production environments.
• Assist with release notes, outage notifications, configuration-change documentation, data dictionary updates, and other release-management artifacts.
• Perform data-quality analysis, reconciliation, migration validation, corrections, and completeness checks across interconnected Salesforce applications and data flows.
• Validate account lifecycle activities, including setup, reactivation, deactivation, and Experience Cloud user-access requirements.
• Review Help Desk ticket trends and incoming issues to identify recurring defects, root causes, and opportunities for quality and process improvement.
• Participate in training-needs assessments and support the creation, review, and validation of user-facing guidance and training materials.
• Produce and maintain QA documentation, test evidence, traceable results, UAT guidance/scripts, and other quality records needed to support release decisions and audits.
• Recommend improvements to testing methodologies, QA processes, documentation practices, data-quality controls, and delivery workflows.

EDUCATION/EXPERIENCE/EXPERTISE REQUIREMENT:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Systems, Quality Assurance, or a related discipline.
• Minimum 4 of experience performing quality assurance and structured testing for enterprise applications, including development of test plans, test cases, scripts, acceptance criteria, and documented results.
• Strong understanding of Salesforce platforms and application ecosystems, including Service Cloud, Experience Cloud, CRM Analytics, data flows, and system integrations.
• Experience with functional, regression, integration, UAT, accessibility/Section 508, and security-related validation activities.
• Experience identifying, documenting, tracking, and validating defect resolution using Jira or a comparable issue-management platform.
• Experience with qTest, Excel, Salesforce environments/sandboxes, or comparable test-management and validation tools.
• Experience working within Agile methodologies, sprint cycles, backlog refinement, demonstrations, and structured release-management processes.
• Ability to analyze complex technical information, system workflows, data conditions, and integration behavior and communicate findings clearly to technical and non-technical stakeholders.
• Strong analytical, problem-solving, organizational, documentation, and attention-to-detail skills.

PREFERRED EDUCATION/EXPERIENCE/EXPERTISE:

• Experience supporting NASA, other federal customers, or highly regulated enterprise environments.
• Experience validating Canvas LMS integrations, CRM Analytics dashboards, Agentforce capabilities, and Salesforce data integrations.
• Experience supporting Case lifecycle processes, interacting directly with end users, and recommending business or system enhancements.
• Experience performing data-quality stewardship, reconciliation, migration validation, and user-access validation within Salesforce-based environments.
• Experience supporting release governance, audit-ready QA evidence, accessibility compliance, and continuous process improvement.

LOCATION:

• Greenbelt, MD/Remote

The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled.