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Quality Assurance Specialist

Summit Utilities

FORT SMITH, AR

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JOB DETAILS
SKILLS
Analysis Skills, Business Process Management, Communication Skills, Computer Security, Corporate Compliance, Customer Satisfaction, Data Analysis, Data Collection, Data Management, Government, Government Regulations, Government Standards, Identify Issues, Maintain Compliance, Natural Gas, Needs Assessment, Order Management, Procedure Development, Productivity Management, Quality Assurance, Record Keeping, Regulatory Compliance, Regulatory Reports, Root Cause Analysis, SAP, SAP Administration, Testing
LOCATION
FORT SMITH, AR
POSTED
30+ days ago
This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4711256
Summit Utilities

Join our Growing Team and see why Summit Utilities, Inc was named as one
of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best
Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places
to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri
2023. Summit was also recently named one of Forbes 2023 Americas Best
Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and
clean burning natural gas service to homes and businesses in Arkansas,
Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit
team means embracing excellence and innovation, committing to safety
each and every day, and doing all that we can to serve each other, our
customers, and the communities where we live. We aim to bring warmth and
energy to everything we do.
We have an exciting hybrid opportunity for a Quality Assurance
Specialist based in Fort Smith, or Maumelle, Arkansas.
POSITION SUMMARY
Responsible for activities related to the analysis and correction of
errors produced in the ESD module of SAP; assists with analysis of
productivity and exception management by performing root cause analysis
to identify sources of problems. Identifies training needs, develops
materials, and conducts individual and group training sessions to build
employee competencies, ensure records accuracy and maintain a high level
of customer satisfaction. Function as liaison between work order
management and compliance for all regulatory reporting and audit needs.
PRIMARY DUTIES AND RESPONSIBILITIES
Creates and analyzes reports to verify accuracy and timeliness of work
order origination, completion, and leak reporting.Conduct systematic
record audits to ensure company records are accurate and complete;
recommend improvements to record management systems and/or work order
processes to ensure the integrity of company records.Works with the
crews, supervisors, and business process representatives to make
necessary adjustments and corrections to incorrect work orders.Performs
Quality Assurance Testing to ensure compliance with company
policies.Identifies and provides processes utilizing technology to
facilitate innovative approaches to solving business needs.Identifies
improvements to processes and procedures and effectively communicates
these ideas to management.Creates and analyzes error reports and
communicates results to maintain accuracy and compliance with business
process standards and government regulations.Assists in data compilation
for government audits.Develops, disseminates, and updates procedures
manuals, reference materials and communicates process changes to support
department business objectives.Identifies training needs, develops
materials, and conducts individual and group training sessions to build
employee competencies, ensure record accuracy and maintain a high level
of customer satisfaction.Performs other duties as assigned.EDUCATION
AND WORK EXPERIENCE
Requires a bachelor's degree from an accredited college or university
or 5 years utility related experience in lieu of a degree.Requires 3
years working with the ESD module of SAP managing work orders and
running list edits.KNOWLEDGE, SKILLS, ABILITIES
Capable to demonstrate knowledge of natural gas distribution system
operations.Skilled in demonstrating and applying knowledge of ESD
modules of SAP, Mobile Data, and leak management system to collect data
and to create work orders and reports.Proficient in demonstrate and
apply analytical skills to assess data, identify errors or
inconsistencies, and take corrective action.Competent to a

![](https://www.click2apply.net/v/aAYkqXhboNXyLtKVOHRLLa)

Equal employment opportunity, including veteran s and individuals with
disabilities.

PI283436023

About the Company

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Summit Utilities