Quality Assurance Specialist

With iconic properties in Tucson and Lenox, and a new destination opening in Austin in the fall of 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality. Reporting and Improvement: Track recurring errors, prepare quality reports, and share findings with leadership to support coaching, training, and process improvements.

Overview:

For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in the fall of 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.

Responsibilities:

The Quality Assurance Specialist helps ensure information is accurate, complete, and up to date across Canyon Ranch systems. This role reviews records, transactions, and guest interactions; researches and corrects errors; and identifies trends that can improve quality, training, and business processes.

• Quality Review: Audit records, transactions, conversations, and system information for accuracy and compliance with Canyon Ranch standards.

• Issue Resolution: Research missing, duplicate, or incorrect information and make necessary corrections in the appropriate systems.

• Reporting and Improvement: Track recurring errors, prepare quality reports, and share findings with leadership to support coaching, training, and process improvements.

• Systems Support: Maintain accurate guest-related information, including reservations, itineraries, profiles, contacts, leads, and confirmations within PMS and CRM systems.

The ideal candidate is detail-oriented, analytical, comfortable learning new systems, and skilled at investigating and resolving problems. Three to five years of experience in the same or a related field is required.

 

Location: Onsite in Tucson, Arizona
Employment Status: Full time, non-exempt

Qualifications:

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Stong attention to detail and follow-up skills with ability to identify and resolve problems.
• Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
• Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and holiday shifts

 

WHAT YOU’LL RECEIVE AS A COLLEAGUE

• Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
  
• Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
• YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
• A supportive and collaborative team environment
• Opportunities for professional development and growth