Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. The ideal candidate is a strong communicator who enjoys problem-solving, learning new processes, and finding ways to make things better.

Quality Assurance Specialist

Pay Rate: $22.40/hour
Full-Time | Quality Assurance | Customer Service Operations
8 am - 5 pm | Monday - Friday | No Weekends!

About the Role

Are you detail-oriented, analytical, and passionate about delivering high-quality service? We are looking for a Quality Assurance Specialist to join our team and help ensure our processes and customer service meet the highest standards.

In this role, you’ll review work across multiple functional areas, identify trends and opportunities for improvement, and partner with the team to strengthen quality and performance. The ideal candidate is a strong communicator who enjoys problem-solving, learning new processes, and finding ways to make things better.

What You'll Do

• Conduct quality reviews across multiple functional areas.
• Learn and understand operational processes to accurately evaluate performance.
• Complete objective, accurate, and concise quality assessments.
• Maintain a 96% or higher quality score and meet established quality performance standards.
• Monitor quality results and identify trends, issues, and opportunities for improvement.
• Track and maintain quality assessment information in the quality monitoring system.
• Assist with implementing and maintaining quality processes, procedures, and controls.
• Follow up on quality assessments requiring corrections and ensure timely completion.
• Contribute ideas and innovative strategies to improve current processes.
• Maintain strong knowledge of program operations and serve as a resource for functional areas.
• Complete administrative tasks and support Quality Team initiatives.
• Collaborate with other departments and provide support as needed.
• Perform other duties as assigned.

What We're Looking For

Preferred Qualifications:

• College degree preferred.
• Experience working in government services, healthcare, health and human services, or a related field preferred.
• Experience with Medicaid and/or CHIP or public-sector healthcare is a plus.
• Bilingual skills are preferred.

Required Skills:

• Strong written and verbal communication skills.
• Excellent interpersonal and teamwork skills.
• Strong analytical, organizational, time-management, and problem-solving abilities.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn new processes, procedures, and guidelines quickly.
• Ability to work independently while maintaining a high level of confidentiality.
• Ability to communicate clearly through written documentation, presentations, and interviews.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Typing speed of at least 30 WPM.
• Ability to remain flexible and effective as processes and guidelines change.

Why This Role?

This is an excellent opportunity for someone who enjoys quality assurance, problem-solving, process improvement, and making a measurable impact. You’ll work across multiple areas of the operation, gain valuable program knowledge, and play an important role in helping the team continuously improve.

Work Environment & Schedule

• Professional office environment
• Fast-paced work environment
• Overtime may be required
• Schedule may include day, evening, and occasional weekend hours
• Primarily sedentary/office-based work
• Occasional lifting of materials weighing up to 10 pounds

Compensation

$22.40 per hour

If you’re organized, analytical, and motivated to help improve quality and customer service, we’d love to hear from you!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.