Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. Reporting to the Quality Assurance Supervisor, this position is responsible for conducting quality reviews of various functional areas, identifying trends or issues, and focusing on continual improvement.

Quality Assurance Specialist

Position Objective

Reporting to the Quality Assurance Supervisor, this position is responsible for conducting quality reviews of various functional areas, identifying trends or issues, and focusing on continual improvement. Qualified candidates will bring forward innovative strategies for continuous quality improvements.

Primary Duties and Responsibilities

• Learn and understand the processes for all functional areas to perform quality reviews across these areas.
• Meet performance standards for quality, maintaining a quality score of 96% or higher and an “Approved” challenge percentage under 5% on a monthly basis.
• Conduct objective and concise quality assessments.
• Meet productivity standards for each functional area.
• Maintain a strong understanding of all functional areas and serve as a source of expert knowledge.
• Update the quality monitoring data management system to compile and track assessment information.
• Assist in implementing and maintaining quality processes, practices, and measures for front-line assurance activities.
• Perform administration tasks as needed to support key objectives of the Quality Team.
• Contribute toward the improvement of current processes.
• Track and ensure staff return quality assessments requiring corrections.
• Support other departments as needed.
• All other duties as assigned.

Experience/Education

College degree preferred. Experience in government services to consumers, particularly health and human services, or an equivalent combination of education and experience preferred. Experience in public sector healthcare, Medicaid, and/or CHIP is a plus.

Required Skills/Abilities

• Strong verbal and written communication skills, strong interpersonal skills, and ability to work in a team environment.
• Ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
• Strong analytical, organizational, time management, and problem-solving skills.
• Ability to produce accurate results.
• Display motivation, initiative, and ability to handle multiple projects.
• Ability to handle the stress of fast-paced, rapidly changing processes and guidelines.
• Working knowledge of functional areas/processes and a willingness to gain an understanding of other operational processes.
• Ability to work independently and demonstrate a high level of confidentiality regarding quality assessments.
• Proficiency in MS Word, MS Excel, and MS Outlook required.
• Ability to achieve results through knowledge, empathy, and commitment.
• Bi-lingual preferred.
• Ability to type 30 WPM.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office setting. The noise environment is usually quiet. Overtime, days, evenings, and some weekend hours. Fast pace.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.