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| Location | Carson City, NV |
| Salary | $73,309.68–$109,640.88 Per Year |
QUALITY ASSURANCE SPECIALIST 3
Salary
$73,309.68 - $109,640.88 Annually
Location
Carson City
Job Type
Full-Time
Job Number
2026-04131
Department
DHS - CHILD AND FAMILY SERVICES
Opening Date
10/01/2026
Closing Date
10/8/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
D
Max Number of Applicants
50
Salary Grade
38
Full Physical Address of Position (City, State, Zip)
Carson City or Las Vegas
Job Summary
The Division of Child and Family Services is recruiting for a Quality Assurance Specialist 3 in Carson City or Las Vegas. This position reviews the quality, appropriateness, and effectiveness of care provided through DCFS juvenile justice and out-of-state residential treatment programs. Key duties include evaluating critical incidents, identifying service gaps, conducting root cause analyses, and ensuring compliance with state and federal regulations through statewide audits. The role uses analytical software to manage and analyze data, prepare reports, and support program evaluation. Additional responsibilities include literature reviews, developing data visualizations, presenting findings, updating quality assurance processes, and collaborating with partners to improve program performance. The position also involves out-of-state travel to evaluate residential treatment facilities for Nevada youth. Applicants must be authorized to work in the U.S., as visa sponsorship is not available.
Quality Assurance Specialists design and implement a comprehensive quality assurance program encompassing clinical and related disciplines at a mental health hospital, residential care facility or community-based program or service for individuals with intellectual disabilities who may also have significant physical and/or mental health issues, rehabilitation facility, or a clinic which provides outpatient medical and psychological services, or the medical system for the Department of Corrections. Incumbents objectively and systematically review and evaluate the quality and appropriateness of client care and services, identify opportunities for improvement, and work with administrators and staff to resolve identified problems and deficiencies.
Essential Qualifications
Bachelors degree from an accredited college or university in nursing, social work, human development, special education, health science, public health, or other behavioral or social science and four years of professional experience performing program evaluation, quality assurance/improvement, and/or utilization review activities for a human services program or agency; OR two years of experience as a Quality Assurance Specialist II in Nevada State service; OR an equivalent combination of education and experience, above the Bachelors degree level, as described above.
Job Duties
Review and evaluate appropriateness of client services including access, outcomes and prevention; conduct case reviews including customer interviews and surveys, medical/clinical and case records, facility inspections, and agency/facility policies and procedures; assist in identification of problem areas; monitor high risk/impact areas and processes vulnerable to litigation, adverse publicity, or involvement of law enforcement.
Evaluate compliance with applicable accreditation, licensing, health and safety, and funding requirements; develop recommendations for corrective actions including serving on committees, providing written reports and summaries, and presenting findings to administrators and department staff; review citations and plans of correction from federal, State, and accreditation reviews; participate in developing corrections and monitor corrections for compliance.
Provide technical guidance to agency staff and/or contractors regarding quality assurance/improvement activities and requirements; ensure agency/facility staff, contractors and administration are aware of accreditation, licensing, funding, and human rights requirements; provide training to staff, providers, and outside agencies regarding federal and State regulations, program requirements, policies and procedures, accreditation standards, client rights, consent and confidentiality issues, due process, documentation and communication related topics, and other areas as required.
Review reports of incident, abuse and neglect, rights violations, sentinel events, serious incident, treatment appeals and complaints; ensure applicable regulations and reporting requirements are followed; conduct investigations and contact outside enforcement agencies as appropriate; ensure client confidentiality and privacy as well as the security of documents, reports, and findings.
Coordinate agency efforts to achieve and maintain accreditation; develop quality assurance/improvement criteria and methodology; coordinate self-assessments using accreditation standards; research, develop and collate data for pre-survey information packets; coordinate, write, and organize information incorporated into official corrective action plans submitted by the agency in response to survey or statements of deficiencies and findings.
Prepare narrative and statistical reports; participate in budget preparation; monitor and control expenditure of funds for staffing, equipment, supplies and other areas as required.
Perform related duties as assigned.
Under general direction, incumbents design, implement, and oversee a comprehensive quality assurance program encompassing community-based programs and inpatient services at a mental health hospital or residential facility for individuals with intellectual disabilities who may have significant physical and/or mental health issues; interpret federal and State regulations regarding licensure, certification, health and safety; lead and participate in evaluation of facility, program and/or agency policies, procedures and practices in relation to internal and external rules, regulations, and accreditation standards; identify problems relating to treatment methodology, standards of care, and client services; conduct and serve on committees to formulate solutions to service delivery problems and medical records maintenance; conduct special investigations related to the delivery of health services and prepare reports as requested; serve as liaison to accrediting and regulatory agencies to achieve and maintain facilities licensure/accreditation; supervise professional, technical, and clerical staff as assigned.
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Working knowledge of: quality assurance and/or utilization review audit and compliance activities including application of community and regulatory standards; application of the nursing process including assessment, diagnosis, planning, intervention and evaluation as applied to quality assurance and utilization review activities; uses, effects, side effects and interactions of commonly prescribed medications for physical ailments and psychological problems; laboratory tests and diagnostic procedures; typical courses of a variety of illnesses, injuries and conditions; physical restraint techniques and procedures appropriate to specific situations in a correctional setting; agency policies and procedures related to healthcare services and standards; principles and practices of supervision and training.
Ability to: read and interpret court orders and decisions related to inmate health care; assist the Quality Improvement Committee in internal investigations related to quality of care issues; monitor the care of inmates hospitalized outside the correctional system; supervise and evaluate the performance of assigned personnel; solicit cooperation of staff in identifying needed changes and formulating solutions; prepare each hospital service area for audits; train, supervise and evaluate the performance of assigned personnel.
Recruiter Contact Information: Victoria Sheehan - Torisheehan@admin.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
Do you have any of the following?
02
A State of Nevada/FBI background check will be required of the selected applicant. Can you meet this requirement?
03
This position requires travel up to 50% of the time. Can you meet this requirement?
04
A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
05
Positions require work on evenings, weekends, and/or holidays. Can you meet this requirement?
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov