Quality Assurance Specialist (227)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Quality Assurance Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Quality Assurance Specialist provides support to the CMO staff & leadership team through monitoring of cases, collecting and analyzing data for child welfare case management performance and outcomes.

Essential Functions:

• Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner
• Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures
• Creates and produces performance and other data reports for senior leadership outlining outcomes for child welfare case management.
• Conducts performance analysis and provides insight as to performance trends, barriers, and areas for improvement.
• Apply critical thinking to create strategies and interventions resulting in measurable increased performance metrics.
• Provide effective support and technical assistance to Case Management teams to meet performance and strategic objectives
• As requested, respond to the data and project management needs of the Executive Program Director, Quality Management Specialist, Program Director and Assistant Program Directors.
• Miscellaneous tracking of critical operational, contractual, and statutory compliance such as Psychotropic Medication, Human Trafficking, and youth aging out of care.
• Develop and oversee manual and automated tracking systems associated with operational and contract requirements in collaboration with other data management and technology services.
• Review case records & provide technical assistance and support for the preparation and results of external monitorings (ie., CBC, Department of Children and Families, etc.), as required.
• Participate in monthly case monitoring activities as prescribed by CBC.

Other Functions:

• Participate in training and development activities as required
• Must be willing to travel to other counties to participate in QA-related meetings, if needed
• Perform other duties as assigned.

Physical Requirements:

• Prolonged periods of sitting while working at a computer, reviewing records, and preparing reports.
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through written and electronic correspondence.
• Visual acuity sufficient to read paper and electronic records, analyze data, and prepare reports and presentations.
• Ability to move throughout an office environment and attend meetings or trainings at various locations, as needed.
• Ability to occasionally bend, stoop, reach, and lift or carry materials weighing up to 15 pounds.
• Ability to travel locally and, on occasion, statewide to conduct quality reviews, audits, monitoring activities, or attend meetings and training, if required by the position.
• Primarily performed in a climate-controlled office environment with regular use of computers and other standard office equipment.
• May involve work at provider agencies, community locations, or other business sites during quality monitoring, audits, or meetings.
• Frequent exposure to computer screens requiring extended periods of concentration.
• Work may require managing multiple priorities, meeting deadlines, and maintaining attention to detail in a fast-paced environment.
• Position may require occasional local and statewide travel, depending on program and business needs. Valid driver’s license and insurance coverage required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable federal, state, and local laws.

Education:

Bachelor’s degree from an accredited university. Degree in the areas of psychology, social work, or related human service field preferred.

Experience:

Two years of Child Welfare Case Management experience as well as data analysis/data management required. A Florida Child Welfare Certification is preferred as well as experience working in Florida Safe Families Network (FSFN) Integrated Child Welfare Information System.

Skills:

Possess knowledge of Florida statutes, contract terms, data analysis, and performance standards.  Ability to analyze data and trends, apply that information to accepted standards, and create written reports and presentations. Must be detail-oriented, with excellent verbal and written communication skills.  Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT, Teams), ability to learn and utilize other software programs (such as FSFN and JJIS). Ability to apply data tables to charts, trend reports, and other data analysis tracking systems.

Principal Accountabilities:

• Provide support to CMO team as well as the Quality Assurance Supervisor/Manager.
• Team player with case management teams and their supervisors.
• Accurate, complete and timely submission of data reports/assignments to Quality Assurance Supervisor, Assistant Program Directors, & Executive Program Director.
• Organized, complete and accurate data and performance reports.
• Effective working relationship with funders and external stakeholders.
• Adherence to LSF personnel policies and procedures.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must maintain an appropriate and valid state driver’s license and meet state criminal background check requirements.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com