Quality Assurance Manager (Project Coordinator)

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Review Vacancy

Date Posted 09/16/26

Applications Due10/01/26

Vacancy ID224590

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NY HELPNo

AgencyInformation Technology Services, Office of

TitleQuality Assurance Manager (Project Coordinator)

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $111708 to $137590 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 150 Broadway

City Menands

StateNY

Zip Code12204

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of the Assistant Director of Information Technology Services (ADITS1), within the Dedicated Support Division, Workers Compensation Board, the incumbent will be responsible for: leading a high performing team of QA testers who perform the full spectrum of testing and specialize in security, accessibility, performance, usability, API testing and artificial intelligence; meeting project deadlines; delivering modern, high-quality applications for citizens of NYS.

Specific duties include, but are not limited to:

• Standards and Governance: Establish, maintain, and enforce QA standards, methodologies, and best practices across all projects, ensuring alignment with application design principles, coding standards, accessibility guidelines, and quality benchmarks.
• QA Strategy & Leadership: Lead the QA team in developing and executing comprehensive testing strategies for new applications and system solutions, ensuring they meet business requirements and align with overall program goals.
• Technical Guidance & Problem Solving: Provide technical guidance and support to the QA team, leveraging software engineering principles to analyze complex issues, identify root causes, and design effective testing solutions.
• Tool Evaluation & Integration: Collaborate with the Program Technical Director and Program Architect to evaluate and recommend appropriate QA tools and technologies, ensuring seamless integration with existing ITS infrastructure.
• Project Planning & Execution: Contribute to the development and execution of project plans, ensuring that QA activities are appropriately integrated into the project lifecycle and aligned with project timelines and budgets.
• SDLC Enforcement & Leadership: Champion the software development lifecycle (SDLC) and lead the QA team in all requirements validation and acceptance, design review, development testing, and user acceptance testing (UAT) activities.
• Performance & Security Testing Oversight: Oversee application system performance, load, and penetration testing, ensuring that applications meet performance and security requirements.
• Implementation & Testing Management: Manage the development and execution of implementation and testing plans for application rollouts, ensuring smooth and successful deployments.
• Communication & Reporting: Ensure clear and effective technical communication within the QA team and with program management, providing regular status updates, risk assessments, and quality metrics.
• Project Management Alignment: Ensure all QA team activities align with NYS project management standards, including scope, change, risk, issues, budget, schedule, communication, and quality management.
• Stakeholder Collaboration: Collaborate with the Program Director, Business Solutions Director, and OnBoard Technical Program Director to ensure all project deliverables meet WCB requirements and ITS policies.
• Performance Management & Compliance: Ensure all QA team members perform within project deadlines and budgets, adhering to ITS policies and procedures.
• Team Leadership & Development: Perform all NYS-required management and supervisory duties, including staff mentoring and development, work assignment and prioritization, training, and identification of professional development opportunities.

Minimum Qualifications Minimum Qualifications:

Seven years of experience in (Quality Assurance), including one year of supervisory experience. The following degrees may substitute for the general experience as indicated: Associates degree and six years of experience; Associates degree including 15 semester credit hours in computer science and five years of experience; Bachelors degree and five years of experience; Bachelors degree including 15 semester credit hours in computer science and four years of experience; Masters degree in computer science or related field substitutes for an additional year of experience; Doctorate in computer science or related field substitutes for an additional year of experience

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name Human.Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply for this position, please send a cover letter and resume indicating that you are applying for WCB Quality Assurance Manager (Project Coordinator) and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above, and describe relevant experience for this position.

Fingerprinting will/may be required as part of a background check.

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