Quality Assurance Manager

Job Responsibilities:

· Maintain a robust QMS aligned with industry standards to optimize quality control processes.

· Responsible for reviewing new projects and working with customer and engineering team to establish inspection requirements for all parts.

· Works as a liasion between Quality and Engineering Department to properly document and maintain Master Control Plans (MCP) and takes part in Sales and Engineering Review Meetings

· Responsible for document control of customer supplied drawings.

· Responsible for calibration system and control of all gauges and tools used to measure parts.

· Must be proficient and capable of utilizing all gauges, tools, and devices within the quality department.

· Responsible for Engineering Change Notice (ECN) process and insuring we have the latest revision documents

· Responsible for completing any First Article Reports, Customer Approval Forms and maintaining inventory of FAI parts, production samples and customer samples.

· Responsible for ensuring inspection documents are setup and maintained in IQMS.

· Understand and review BOM requirements

· Responsible for completion and maintaining Certificates of Compliance required by customer

· Responsible for providing technical support for NCR and CR actions including driving metrics, root cause analysis and corrective actions for internal quality problems or customer complaints.

· Develop and maintain quality assurance metrics for performance improvement of all teams.

· Support entry of production reporting from shifts 1-3, responsible for reconciling MRB parts within IQMS.

· Drives continuous improvement across all departments

· Responsible for maintaining a clean and orderly work area

· Establishes, implements and audits company ISO System along with outside regulatory certifications.

· Establish and document work instructions for critical task within the company.

· Manage a team of quality control inspectors, providing training and guidance on inspection procedures and equipment.

· Maintain effective quality control procedures for all processes, inspections and test methods

· Analyze quality control data to identify trends, root causes of defects, and opportunities for continuous improvement.

· Collaborate with customers to understand their quality expectations and ensure adherence to their specifications.

· Manage customer complaints and concerns, implementing effective resolution strategies.

· Communicate effectively with various departments (engineering, production, sales) to ensure quality is integrated throughout the entire product or service lifecycle.

· Clearly document procedures, inspection records, and corrective actions for future reference and traceability.

· Maintain quality control lab, safety and 5S housekeeping.

· Responsible for the training and technical aptitude of all employees in the quality department.

Qualifications

Education:

· 4 year college degree in technical discipline or equivalent experience

Work Experience:

· Minimum of 5 years experience in Manufacturing environment preferably injection molding including but not limited to quality management.

· Minimum of 3 years experience defining or leading quality system implementation, development or utilizing such as ISO9000 or GMP

Knowledge/Skills and Abilities:

· A positive can-do attitude

· Understanding of ISO standards and company systems and procedures

· Proficient in quality control testing including calibration, internal audits, document control, trace-ability)

· Statistical Process Control (SPC) tools and data analysis

· Proficient in Microsoft Office

· Good interpersonal skills both written and verbal

· Ability to make timely fact-based decisions; shows good judgment

· Proficient in the ability to read and interpret Engineering Drawings

· Ability to work independently and handle projects to completion

· Ability to oversee and drive quality improvement projects

Performance Metrics

1. Internal Scrap % (IPPM)

2. External Scrap % (EPPM)

3. Meeting Quality System Standards and Ability to Exceed Customer/ISO Audit Requirements

4. Customer Feedback

5. NCR/CAR Performance