Quality Assurance Manager

Position DescriptionTitle: Quality Assurance ManagerDepartment: Quality AssuranceReports To: Operations ManagerStatus: Exempt SalariedPosition Purpose: Develop, implement, and sustain total quality management systems and procedures for the site to ensure delivery of products and services that will satisfy our customers' requirements. Lead process improvement programs at the site that will make the site the supplier of choice. This person will also lead CI initiatives throughout the plant.Principle Accountabilities

Influence quality and productivity improvements through involvement in the development of new and improved procedures, process innovations and changes in culture.Provide direction and coordination for all quality activities and for other related functions that have effect on product or service quality.Continuous planning for future quality department operations and procedural improvements.Develop appropriate methods and equipment for use in quality operations. This includes the development of quality systems for new products and processes as well as continuous improvement in existing products and processes.Provide statistical consulting and analysis services to all parts of the site, as well as Sales and Product Management.Direct the efforts to monitor and improve product and process efficiency by providing an independent audit function.Assure consistency of purchased raw materials by vendor certification, establishment or effective acceptance criteria and product monitoring.Responsible for serving as liaison between the site and its customers for management review of product performance, long term planning and problem resolution. Serves as location agent to resolve customer problems with product. Evaluate and disposition of the product.Develop quality systems for new product offerings.Leadership role in ISO9000 certification, which includes leading the quality council that promotes this effort.Liaison with corporate Research and Development activities for new product introductions, modification of existing products and customer complaints.Manage departmental budgets and perform all other duties as assigned.

Essential Skills and Experience

Bachelor's Degree required, Masters preferredFive+ years of quality supervisory experience.Must have excellent verbal and written communication skills for interface with external and internal customers.Proven ability to manage multiple projects.Strong organizational skills required.Proven ability to provide leadership for direction of the total quality efforts at the site.Black Belt - Six Sigma experience desired.Proven track record of positive results as measured by quality KPIs.Excellent working knowledge of ISP and lean practices.