Quality Assurance Coordinator

Responsibilities

• Review recorded sales & verification calls to ensure compliance with company policies.
• Review voicemail messages left for Sales and ensured follow-up.
• Verify orders when call volume is high.
• Learn all the processes within the QA Department.
• Review orders from start to finish to ensure accuracy.
• Process requests from Sales to update customer records.
• Other duties & special projects as assigned.

Qualifications

• Customer service skills
• Strong attention to detail while maintaining focus on overall quality of work.
• Excellent phone etiquette
• Ability to effectively communicate in writing.
• Mid-level proficiency in Microsoft Word, Excel & Outlook
• Proficient typing at least 60 wpm
• Minimum 2 years of clerical work experience
• Experience in a Quality Assurance or Compliance position a plus.

Note: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills

• Excellent Listening skills
• Works well independently and in a team
• Well organized
• Solves problems effectively
• Excellent communication skills
• Basic computer skills

Start Date: July 6, 2026

U.S. Money Reserve is a premier leader in the precious metals industry, trusted by hundreds of thousands of clients nationwide. We help individuals diversify their portfolios with physical gold and silver through expert guidance, educational tools, exclusive products, and world-class service.