Highlights
The Quality Assurance Technician is responsible for developing employee knowledge and performance within the Quality Assurance (QA) function through training, coaching, and skills assessments. Develop and facilitate training using a variety of instructional methods, including one-on-one coaching, workshops, job shadowing, and mentoring.
Numbers & Facts
| Location | Cary, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 2001 |
| Website | http://www.allegiancestaffing.com |
Description
Job Description
Job Description
Job Title: Quality Assurance
Employment Type: Full-Time
Location: Cary, NC
Pay: $18.50 per hour
Schedule: Rotating Nights, 7:00 PM – 7:00 AM
Employment Type: Full-Time
Location: Cary, NC
Pay: $18.50 per hour
Schedule: Rotating Nights, 7:00 PM – 7:00 AM
Job Summary:
The Quality Assurance Technician is responsible for developing employee knowledge and performance within the Quality Assurance (QA) function through training, coaching, and skills assessments. This role identifies training needs, delivers effective learning programs, evaluates employee progress, and supports onboarding efforts to ensure team members are equipped to meet quality and operational standards. The ideal candidate is an effective communicator, organized, detail-oriented, and passionate about employee development and continuous improvement.
The Quality Assurance Technician is responsible for developing employee knowledge and performance within the Quality Assurance (QA) function through training, coaching, and skills assessments. This role identifies training needs, delivers effective learning programs, evaluates employee progress, and supports onboarding efforts to ensure team members are equipped to meet quality and operational standards. The ideal candidate is an effective communicator, organized, detail-oriented, and passionate about employee development and continuous improvement.
Key Responsibilities:
- Conduct talent and skills assessments to identify training needs and competency gaps within the QA department.
- Develop and facilitate training using a variety of instructional methods, including one-on-one coaching, workshops, job shadowing, and mentoring.
- Evaluate the effectiveness of training programs and adjust facilitation methods to improve learning outcomes.
- Ensure all QA employees are properly trained and demonstrate competency in assigned job responsibilities.
- Conduct periodic audits to assess employee knowledge, skill development, and adherence to quality standards.
- Document audit findings and communicate performance gaps or training needs promptly and professionally.
- Assist with onboarding and training of temporary QA employees provided through staffing agencies.
- Collaborate with supervisors and team members to improve training programs, instructional materials, and facilitation methods.
- Maintain accurate training and audit documentation as required.
- Observe safe work practices and maintain a clean, organized work environment.
- Follow all company policies, security protocols, standard operating procedures, work instructions, quality standards, and ISO requirements.
- Perform other duties as assigned to support departmental and organizational objectives.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of one (1) year of relevant experience in quality assurance, manufacturing, training, or a related field.
- Strong verbal and written communication skills.
- Ability to read, understand, and apply work instructions, procedures, and training materials.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Effective organizational, planning, problem-solving, and decision-making skills.
- Proficiency with Microsoft Excel, Microsoft Word, email, intranet systems, and Manufacturing Information Systems (MIS).
- Ability to lift, push, pull, or carry up to 60 pounds occasionally and up to 25 pounds frequently.
- Ability to stand for extended periods during scheduled shifts.
Preferred Qualifications:
- Experience delivering employee training, coaching, or mentoring in a manufacturing or quality environment.
- Experience conducting quality audits or performance assessments.
- Knowledge of quality management systems and ISO standards.
- Experience onboarding and training new employees.
- Strong facilitation and presentation skills.
- Experience using manufacturing or quality management software.
Core Competencies:
- Training and Facilitation
- Coaching and Employee Development
- Quality Assurance
- Attention to Detail
- Communication Skills
- Organization and Planning
- Problem Solving
- Collaboration and Teamwork
- Customer Focus
- Accountability and Reliability
- Adaptability and Flexibility
- Continuous Improvement
#RAL
About Company
Allegiance Staffing is a Light Industrial Staffing Firm that operates in 14 states with 35 branches nationwide. Allegiance Staffing specializes in developing partnerships with light industrial companies that focus on logistics, fulfillment, manufacturing and warehousing.
Allegiance Staffing is a leader in exceptional customer service and providing quality associates to our customers. Allegiance has been named as one of Clearly Rated 2020 Best of Staffing® Client Award winners and has also earned the 2020 Best of Staffing Diamond Award for achieving 11 consecutive years of industry-leading satisfaction scores from the clients they serve. Best of Staffing is the nation’s only award by Clearly Rated that recognizes staffing agencies that receive remarkable reviews from their clients and job seekers. Allegiance Staffing’s tenure in the staffing Industry for the last 25 years is a testament to our footprint in the light industrial space.