| Location | Middletown, PA (Remote) |
This is a primarily remote position, with onsite attendance required when requested. Onsite work will take place in Middletown, Pennsylvania. Candidates should be prepared for periodic onsite requirements.
The Quality Assurance and Quality Management (QA/QM) Manager will lead enterprise-wide quality management initiatives, strengthen testing practices, and drive continuous improvement across technology projects and operational support activities. This role will assess existing processes, establish scalable and risk-based testing strategies, develop staff, and promote practical automation and AI-assisted testing solutions to improve software delivery quality. The ideal candidate combines hands-on testing expertise with strong people leadership, technical judgment, and the ability to implement sustainable process improvements across complex enterprise environments.
Lead and oversee quality management activities across multiple IT projects, programs, and applications to ensure consistent quality standards and successful delivery.
Assess existing QA/QM practices and develop a sustainable operating model, including reusable standards, defined roles, workflows, and an actionable improvement roadmap.
Develop, implement, and enforce quality assurance and quality control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).
Coach, mentor, and develop quality management staff, establish accountability, and guide teams through process improvements and organizational change.
Define testing responsibilities and quality management involvement across enterprise projects, smaller initiatives, and operational support changes.
Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements traceability, and release readiness assessments.
Provide quality management governance and testing oversight for enterprise transformation initiatives and business-critical applications.
Review third-party testing strategies, plans, results, deliverables, and contractual quality commitments to ensure compliance with established standards.
Identify and pilot test automation opportunities, prioritizing repeatable regression testing and high-value manual testing activities while establishing clear script maintenance responsibilities.
Evaluate AI-assisted testing and documentation automation opportunities, ensuring appropriate human oversight, traceability, information security, and measurable benefits.
Use Azure DevOps (ADO) and reporting tools to establish baselines and monitor test coverage, defects, delivery risks, capacity, and quality improvement outcomes.
Identify, assess, communicate, and escalate quality risks, testing constraints, resource challenges, and delivery issues while recommending corrective actions.
Streamline test strategies, plans, requirements traceability, testing evidence, responsibility assignments, and readiness reporting to support effective decision-making.
Promote risk-based testing, early quality involvement, root cause analysis, and production defect feedback to strengthen regression coverage and prevent recurring issues.
Collaborate with project managers, PMO, development teams, enterprise architecture, vendors, and managed services teams to establish testing priorities, boundaries, and accountability.
Oversee testing resource planning, workload allocation, capacity forecasting, and staffing requirements to support project priorities and team effectiveness.
Establish testing handoff requirements, automation maintenance responsibilities, and ongoing quality governance for projects transitioning into operational support.
Drive continuous improvement initiatives to standardize processes, eliminate inefficiencies, reduce testing costs, increase automation adoption, and improve software delivery quality.
Communicate quality risks, progress, recommendations, and trade-offs clearly to technical teams, business stakeholders, vendors, and leadership.
Ensure adherence to quality management standards, project management guidelines, organizational policies, and applicable governance requirements.
Proven experience leading QA functions across multiple initiatives, including practical process improvement and successful change adoption.
Hands-on experience with test strategy, test design, test execution, defect management, requirements traceability, risk-based test coverage, and release readiness decisions.
Demonstrated ability to coach, manage, and develop staff, build trust, clarify accountability, and lead change collaboratively.
Strong working knowledge of SDLC, STLC, Agile, Scrum, Waterfall, and hybrid delivery methodologies, with the ability to tailor QA involvement to delivery risk and work type.
Experience supporting complex enterprise application projects, integrations, or multi-team initiatives.
Experience managing competing priorities, staff capacity, work allocation, and realistic improvement plans.
Working proficiency with Microsoft Azure DevOps (ADO) testing workflows, traceability, defect management, and reporting.
Understanding of automation frameworks, CI/CD practices, accessibility testing, performance testing, and emerging AI-assisted testing capabilities.
Strong analytical judgment, root cause problem-solving, organizational, stakeholder management, and decision-making skills.
Effective communication skills with technical teams, business partners, vendors, and leadership, including the ability to explain testing risks and trade-offs proactively.
Ability to independently manage competing priorities, drive organizational change, and deliver measurable process improvements in a fast-paced enterprise environment with a clear transition plan.
Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration.
Experience assessing testing maturity or establishing fit-for-purpose shared QA practices.
Familiarity with TMMi, CMMI, or other quality frameworks.
Experience implementing continuous testing or advanced risk-based test management.
Experience with SAP, ServiceNow, or other large enterprise applications.
Experience with Tricentis TOSCA, ServiceNow Automated Test Framework (ATF), BrowserStack, and/or performance testing tools.
Experience with AI-assisted testing, quality analytics, and CI/CD integration.
Familiarity with ServiceNow IT Service Management (ITSM) and Managed Services Provider (MSP) coordination.
Experience with cloud-based enterprise applications, Microsoft Dynamics, ArcGIS, OnBase, and SmartDocs.
Proficiency with Microsoft Teams, SharePoint, and Power BI.
Relevant certifications, such as PMP, ISTQB Advanced Test Management, Certified ScrumMaster (CSM), ITIL, or Lean Six Sigma.