Role Summary
Supports quality assurance, documentation development, business-rule reviews, and standardization of processes for national crime-data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.
Key Duties
- Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.
- Conduct QA reviews of data-collection products, reports, methodologies, and business-rule changes.
- Validate documentation against technical specifications, XML guides, and data-collection standards.
- Support the creation of e-learning modules for various data-collection activities.
- Standardize documentation workflows and manage content within SharePoint.
- Review communications and ensure clarity and accuracy before release.
- Support certification/recertification activities for incident-based reporting.
- Conduct independent assessments of data quality, business rules, and documentation practices.
Required Qualifications
- Top Secret
- Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.
- Strong writing skills and experience creating procedural documentation.
- Familiarity with XML, flat-file data structures, and documentation standards.
- Experience with SharePoint.
Preferred Qualifications
- Experience with national crime-data reporting or statistical programs.
- Knowledge of federal documentation standards and training development.