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Requirements
6 years or more of Quality Assurance Analyst experience with data mapping, business process testing, and software quality validation.
Proficiency in Emphasys with 3 years or more of hands-on experience.
Experience with HDS for 3 years or more supporting enterprise software environments.
Experience in state government environments for 3 years or more, including stakeholder coordination and enterprise system initiatives.
Experience with process documentation, Statements of Work, change orders, software modification requests, and end-user support.
Excellent verbal and written communication skills.
Responsibilities
Lead data mapping, quality assurance testing, and validation activities during enterprise software implementation.
Perform business process reviews and recommend workflow, procedure, and system functionality improvements.
Coordinate with project leadership, business stakeholders, subject matter experts, and software vendors to resolve system issues.
Track software defects and support requests through vendor ticketing systems while identifying recurring application pain points.
Develop change documentation, reports, presentations, training materials, and supporting materials for system enhancements.
Evaluate user needs and recommend software or process changes that improve operational efficiency and customer experience.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.