Quality Assurance Analyst

Seeking a Quality Assurance Analyst to support the implementation of small- to large-scale projects within the Systems Applications Integration and Development team. The resource will serve as a system-testing specialist for Medicaid enrollment and eligibility systems, including document management and workflows. The role will also support projects involving Medicaid enrollment, eligibility, claims processing, and related subsystems by evaluating proposed and implemented solutions and recommending improvements.

• Develop test plans, QA and User Acceptance Testing processes, test cases, scripts, and scenarios for product management and software development teams.
  
• Design and support user interface, application, regression, negative, usability, reliability, and stability testing.
  
• Perform smoke testing, system integration testing, and end-to-end testing across multiple systems and applications.
  
• Implement testing programs to ensure the quality, reliability, performance, and usability of technical applications.
  
• Conduct quality assessments to identify security flaws, software defects, performance issues, and optimization opportunities.
  
• Identify testing issues and action items, recommend solutions, track planned completion dates, and report impediments to leadership.
  
• Maintain defect databases containing product defects, user feedback, survey information, testing outcomes, and recommended functional improvements.
  
• Collaborate with product development teams, software engineers, architects, technicians, business stakeholders, vendors, and management to resolve defects and improve application performance.
  
• Define, implement, and promote internal and industry-standard QA practices, processes, policies, and testing guidelines.
  
• Ensure projects comply with software-testing governance policies, standards, and best practices, and recommend process improvements.
  
• Conduct reviews, walkthroughs, and inspections in accordance with established governance standards.
  
• Review and approve vendor unit-testing and system-integration test plans and results.
  
• Guide on preparing and review of test plans, test scripts, test scenarios, and test reports.
  
• Monitor testing progress against established targets, report exceptions, and coordinate corrective actions.
  
• Document testing feedback, results, defects, risks, and recommendations, and communicate outcomes to management.
  
• Complete assigned project-testing activities accurately and within established timelines.
  

Requirements

Education and Certifications:

• Bachelor’s degree in a technical, business, or healthcare field. Or 5+ years of equivalent experience in Quality Assurance. 
  

Required Skills:

• Five or more years of experience in Quality Assurance and Quality Control.
  
• Five or more years of experience translating business requirements or policy documentation into test cases and test scenarios and incorporating them into test-management systems.
  
• Three or more years of hands-on experience with the Sahi Pro or Selenium automation framework.
  
• Experience designing and developing automated test scripts using established test-automation guidelines.
  
• Working knowledge of at least one of the following process or maturity models: SPICE, TPI, TMMi, or the CMMI OPF, OPD, and PPQA process areas.
  
• Hands-on experience with formal test-design techniques, including Equivalence Class Partitioning and Pairwise Analysis.
  
• Experience using test-design tools such as PICT or an equivalent orthogonal-testing tool.
  

Preferred Skills:

• Five or more years of experience supporting large enterprise or e-business systems.
  
• Three or more years of Medicaid or healthcare experience, with a strong understanding of healthcare operations and business processes; Medicaid experience is preferred.
  
• Experience with X12 standards and HIPAA EDI transactions.
  
• Proficiency with the Atlassian tool suite, including Jira and Confluence.
  
• Experience working in both standard Waterfall SDLC environments and Agile delivery environments.
  

Additional Skills:

• Excellent written and verbal communication skills, with strong English proficiency and the ability to document requirements and use cases clearly.
  
• Experience developing and maintaining test scenarios and test cases and supporting the execution of testing activities.
  
• Ability to prepare and communicate status reports covering open issues, defects, and gaps identified during testing.
  
• Ability to clearly explain testing results, defects, and required actions to development teams and other stakeholders.Effective team player who works well with cross-functional groups.
  
• Capable of working independently and contributing effectively as an individual contributor.
  

Benefits

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.