Quality and Operations Assistant- Full Time

Responsive recruiter

Benefits:

• Health insurance
• Paid time off
• 401(k) matching

Join Our Team at River City One Hour Air Conditioning & Heating today! We are looking for a motivated, reliable, and detail-oriented individual to join our customer service team! This position is ideal for someone who is highly organized and takes pride in maintaining accurate and complete records.

JOB SUMMARY

This position is primarily responsible for reviewing all completed jobs, identifying and correcting errors, and ensuring accurate documentation within our company management software, ServiceTitan. Additional responsibilities include maintaining customer accounts, assisting with administrative tasks, and providing support to the call center and other department managers as needed. This position reports directly to the Call Center Manager while providing administrative and operational support to other department managers as needed.

We are currently hiring for a full-time position, Monday through Friday, from 7:00 AM to 4:00 PM, with a one-hour lunch break. Hourly pay starting at $18. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.

JOB DUTIES

• Review every completed job in ServiceTitan from the previous business day(s) to ensure accuracy, proper documentation, and compliance with company procedures.
• Identify and correct errors, missing information, and inconsistencies within ServiceTitan.
• Review invoices, job summaries, customer accounts, technician documentation, and follow-up requirements.
• Ensure customer accounts are accurate, organized, and up to date, including contact information, service history, equipment and membership details.
• Flag incomplete and inaccurate documentation and communicate with managers to resolve discrepancies.
• Maintain detailed records of recurring errors and documentation issues to help management identify patterns and areas for improvement.
• Communicate regularly with department managers regarding quality concerns, unresolved discrepancies, and issues requiring management attention.
• Assist department managers with administrative tasks, including warranty documentation, supply house inventory auditing, employee timesheets, and report preparation.
• Assist with additional administrative and operational responsibilities as needed.

MINIMUM REQUIREMENTS

• High school diploma or equivalent required.
• Exceptional attention to detail and organizational skills.
• Strong time management skills and the ability to prioritize multiple responsibilities.
• Must have good computer software skills and the ability to learn new programs quickly.
• Strong written and verbal communication skills.
• Ability to work independently, identify problems, and follow through on necessary corrections.
• Ability to maintain accuracy while reviewing large amounts of information.
• Professionalism and the ability to handle confidential customer and company information.
• Previous administrative, data entry, quality assurance, or office experience preferred.
• Experience with Service Titan or similar customer management software is a plus but not required.
• Reliable transportation.

BENEFITS

• Full-time employment with a consistent Monday-Friday schedule
• 401k with employer matching
• Health insurance
• Paid vacation and holidays
• Annual company bonuses and benefits

Note from the Hiring Manager

This position is full-time, Monday through Friday, from 7:00 AM to 4:00 PM, with a one-hour lunch break. We are looking for someone who is dependable, organized, and comfortable working independently while supporting multiple departments. Strong attention to detail and the ability to manage competing priorities are especially important for success in this position.

If you have any scheduling limitations, please specify them under the open response section for your current situation.

Compensation: $18.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.