Partner with Quality, Operations, Purchasing, Sales, Customer Service, and Supply Chain to resolve issues quickly and effectively. Recommend practical improvements that reduce defects, returns, rework, and repeat customer complaints.
Numbers & Facts
Location
Cedar Falls, Iowa
Description
What You'll Do
Investigate customer complaints, product quality concerns, and internal nonconformances.
Analyze quality data to identify trends, recurring issues, and opportunities for improvement.
Support root-cause analysis and corrective actions.
Track corrective actions through completion and help verify their effectiveness.
Work with Purchasing and suppliers to resolve supplier-related quality issues.
Review product specifications, drawings, certificates, inspection reports, and customer requirements.
Assist with product inspections and use measurement tools such as calipers, micrometers, and gauges.
Support verification of fastener dimensions, threads, materials, finishes/coatings, and other product requirements.
Review Certificates of Conformance, material certifications, test reports, and other quality documentation.
Develop and maintain quality metrics, reports, and dashboards.
Partner with Quality, Operations, Purchasing, Sales, Customer Service, and Supply Chain to resolve issues quickly and effectively.
Recommend practical improvements that reduce defects, returns, rework, and repeat customer complaints.
What We're Looking For
Required Qualifications
2+ years of experience in quality, manufacturing, distribution, engineering support, supply chain, or a related environment.
Strong analytical and problem-solving skills.
Strong attention to detail and organizational skills.
Proficiency with Microsoft Excel and other Microsoft Office applications.
Ability to communicate effectively with customers, suppliers, and internal teams.
Ability to manage multiple priorities in a fast-paced environment.