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QSR General Manager

Capriotti's Hockessin

  • Hockessin, Delaware
  • 30+ days ago

    Highlights

    Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects. Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.

    Numbers & Facts

    LocationHockessin, Delaware
    Websitehttps://www.capriottis.com

    Description

    Benefits:
    • 401(k)
    • 401(k) matching
    • Bonus based on performance
    • Competitive salary
    • Opportunity for advancement
    • Paid time off
    • Training & development
    Benefits/Perks
    • Competitive Pay
    • 401k / Matching
    • Paid time off
    • Monthly bonus program - based off store performance metrics

    Company Overview
    Capriotti’s Sandwich Shop
    Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

     General Manager Job Summary
    45 hours per week (more as needed)
    Nights/weekends/closing shifts a must
    5 years GM experience running QSR shop
    Excellent FOH and BOH (inventory) POS experience a must
    Must have excellent previous employer references
    Must have experience driving sales
    Must have experience controlling COGS costs and labor costs
    This is a hands on position - player / coach role
    Must have excellent customer service skills
    Must have excellent team member training skills

    $50K+ salary with bonus


     General ManagerResponsibilities 
    • Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
    • Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
    • Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
    • Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
    • Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
    • Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
    • Responsible for cash management and bank deposits.
    • Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
    • Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
    • Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
    • Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
    • Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
    • Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
    • Demonstrates emotional resilience under pressure and during changing priorities.
    • Analyzes information and evaluate results to choose the best solution for problem-solving.

    General ManagerQualifications
    Skills and Knowledge:
    • Service Orientation – Actively looks for ways to help others.
    • Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
    • Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).  
     
    Physical Requirements:
    • Ability to withstand work conditions in temperatures of 0F or less and up to 100F.
    • Ability to move throughout the restaurant for extended periods at a time.
    • Can move 50 lbs. for a distance of up to 10 feet.
    • Ability to balance and move up to 25 lbs. for distances of up to 50 feet.
     
    Compensation: $50,000.00 per year




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