QPM Manager

Program Quality Leadership Partner with Program Managers, Manufacturing, Engineering, and Operations teams to establish quality objectives for new and existing products. Education Bachelor's Degree in Engineering, Quality Management, Industrial Engineering, Manufacturing Engineering, or related technical field.

QPM Manager
Essential Duties & Responsibilities
Customer Quality Management

• Serve as the primary quality representative for strategic customers and programs.
• Build strong customer relationships and provide proactive communication regarding quality performance and improvement initiatives.
• Lead customer quality reviews, business reviews, audits, and executive quality discussions.
• Manage customer complaints, escalations, and quality-related risks to ensure timely resolution.

Program Quality Leadership

• Partner with Program Managers, Manufacturing, Engineering, and Operations teams to establish quality objectives for new and existing products.
• Participate in program milestones, product launches, design transfers, and manufacturing readiness reviews.
• Ensure quality requirements are properly communicated and implemented throughout the product lifecycle.
• Monitor project quality deliverables and ensure compliance with customer and internal standards.

New Product Introduction (NPI)

• Lead quality planning activities during NPI and production ramp-up.
• Collaborate with Product Engineering and Manufacturing Engineering teams to ensure successful product launch readiness.
• Review and approve quality documentation including:
  • PFMEA
  • Control Plans
  • Process Flow Diagrams
  • Inspection Plans
  • Validation Reports
• Track quality risks during NPI and implement mitigation plans.

Customer Issue Management

• Lead customer issue investigations utilizing:
  • 8D
  • 5 Why
  • Fishbone Analysis
  • A3 Problem Solving
• Coordinate cross-functional teams to identify root causes and implement sustainable corrective actions.
• Ensure timely completion and effectiveness validation of corrective and preventive actions (CAPA).
• Provide regular updates to customers and leadership teams regarding issue status.

Quality Performance Management

• Monitor and analyze customer quality KPIs including:
  • Customer PPM
  • DPPM
  • RMA Rate
  • Yield
  • Field Failure Rate
  • Customer Satisfaction Metrics
• Develop action plans to improve quality performance and reduce quality-related costs.
• Drive continuous improvement initiatives across manufacturing, engineering, and supplier quality functions.

Cross-Functional Collaboration

• Work closely with:
  • Manufacturing Quality (MQA)
  • Customer Quality Service (CQS)
  • Supplier Quality Engineering (SQE)
  • Reliability Engineering (REL)
  • Program Management
  • Manufacturing Engineering
  • Product Engineering
• Ensure effective communication of customer expectations and quality requirements throughout the organization.

Compliance & Audit Support

• Support external customer audits and internal quality system audits.
• Ensure compliance with:
  • ISO 9001
  • IATF 16949 (where applicable)
  • Customer-specific quality requirements
• Monitor audit findings and drive closure of corrective actions.

Leadership & Team Development

• Build and develop a high-performing quality program management team.
• Mentor QPM engineers and quality professionals.
• Promote a customer-focused quality culture throughout the organization.

 Qualifications
Education

• Bachelor's Degree in Engineering, Quality Management, Industrial Engineering, Manufacturing Engineering, or related technical field.
• Master's Degree preferred.

Experience

• 12+ years of experience in Quality Engineering, Program Quality, Customer Quality, or Manufacturing Quality within electronics manufacturing or EMS environments.
• 5+ years of leadership or management experience.
• Experience supporting BBU, PSU, server, networking, telecom, cloud infrastructure, or data center products preferred.
• Strong background in NPI, product transfer, and manufacturing operations.

Technical Knowledge

• Strong understanding of:
  • ISO 9001
  • IATF 16949
  • APQP
  • PPAP
  • PFMEA
  • SPC
  • CAPA
  • Lean Manufacturing
  • Six Sigma
  • 8D Methodology
• Experience with statistical analysis and quality data reporting tools.
• Knowledge of electronics assembly, box-build, and system integration manufacturing processes.

Soft Skills

• Excellent customer-facing communication and presentation skills.
• Strong leadership and stakeholder management capabilities.
• Exceptional problem-solving and analytical skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong collaboration and influence across global cross-functional teams.

 Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), CQM, or Six Sigma Green Belt / Black Belt.
• Experience working with hyperscale cloud customers, networking customers, or data center infrastructure customers.
• Experience supporting factory startup, manufacturing ramp-up, or greenfield operations.
• Familiarity with BBU, PSU, power electronics, energy storage systems, and cloud infrastructure products.

Reporting To: Senior Quality Manager / Quality Director
Direct Reports: QPM Engineers, Customer Quality Engineers, Program Quality Specialists
Key Performance Indicators (KPIs)

• Customer PPM / DPPM
• Customer Complaint Closure Time
• RMA Reduction
• CAPA Effectiveness
• NPI Quality Readiness
• Customer Satisfaction Score
• COPQ Reduction
• On-Time 8D Closure
• Field Failure Rate Improvement