About the role
The QC Lead, along with the QC Team, is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards. The QC Lead will direct a team of quality technicians, enforce testing protocols, and serve as the primary liaison between the testing lab and the rest of the Quality Department.
What you'll do
- Receive and Inspect Sample Products/Returns
- Track returned products upon arrival
- Diagnose the root cause issue for returns
- Unpack returned units and visually inspect for physical damage (as needed)
- Verify RMA (returned merchandise authorization)
- Diagnose Product Issues
- Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
- Identify cosmetic vs. functional defects and document findings
- Repair or Recondition Products
- Clean and repackage units as needed (for resale, parts refurbish, or scrap)
- Perform basic repairs if authorized (e.g., replacement of product components if in inventory)
- Documentation & Reporting
- Complete inspection logs and testing data
- Coordinate with QA and CS (Customer Service) Teams
- Report patterns of defects to Quality leadership/CS
- Communicate any missing parts or customer misuse to QA Management
- Support Warehouse Operations
- Maintain organized work area (5S)
- Support inventory reconciliation for returns stock
Qualifications
- Associates degree or higher education required
- 2-3 years of product testing experience
- Demonstrated ability to personally operate lab instruments and execute test protocols
- Basic mechanical aptitude and familiarity with small appliances
- Comfortable working on a warehouse floor in a physically active role: standing, lifting, and performing repetitive test procedures.
- A Strong attention to detail and ability to follow SOPs/work with a system
- Strong organizational skills, ability to work in fast-paced environment
- Basic computer skills (email, word, spreadsheets, ERP/RMA entry)
Preferred Skills
- Familiarity with water cooler function and parts (compressor, heating tank, etc.)
- Experience with handheld tools and multimeters
- ASQ Certified Quality Technician (CQT) or Certified Quality Inspector (CQI).
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
- Medical, Dental, Vision, Life Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Holidays
- and More!