What You'll Do
Testing & Quality Assurance
- Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows, routing profiles, and queues.
- Validate AWS Lambda functions integrated into Connect contact flows (e.g., data lookups, dynamic routing logic, third-party API calls).
- Perform functional, regression, and integration testing across call center platform releases and configuration changes.
- Identify, document, and track defects through resolution, working closely with the development team.
- Support user acceptance testing (UAT), coordinating with business and contact center stakeholders to validate new or updated contact flows.
- Monitor and validate call handling, routing accuracy, and system behavior post-deployment.
Who You Are
Required
- 3–5 years of relevant QA/testing experience.
- QA/testing background on AWS Connect or other call center platforms.
- Familiarity with AWS Lambda.
- Able to work Central time hours, even while remote.
Preferred
- AWS certification(s).
- Call center domain experience.
- Healthcare payer background.
About 10Pearls:
10Pearls is a global, purpose-driven helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has centers in North America, Latin America, Europe, and South Asia. To learn more, visit .
We offer a competitive compensation package, including the below benefits for full-time employees:
- Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
- Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
- Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
- Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
- Employer-paid short-term, long-term, life, and AD&D insurance
- Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
- Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.