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Quality Assurance Analyst Jobs in California
A
QA Engineer Contact Center / Telephony
Applab Systems Inc
Elk Grove, CA
30+ days ago
$50 Per Hour
Quick Apply
Highlights
Preferred: AI/ML feature testing, including routing, intent classification, summarization, or virtual agents. Experience with functional, integration, regression, end-to-end, exploratory, and UAT testing .
Numbers & Facts
Location
Elk Grove, CA
Description
Job Title:
QA Engineer – Contact Center / Telephony
Location:
Elk Grove, CA – Onsite
Employment Type:
W2 Contract Only
Rate:
$50/hour W2 all-inclusive
Key Requirements:
3+ years of QA / Quality Engineering experience
Experience testing
Contact Center, Telephony, or CTI environments
Experience with platforms such as
Genesys, NICE, Five9, Avaya, Cisco
, or comparable technologies
Experience with
Cyara or similar automated voice/channel testing tools
Working knowledge of
SIP, RTP, and VoIP fundamentals
Experience with
functional, integration, regression, end-to-end, exploratory, and UAT testing
Test automation experience using
Python, JavaScript, or comparable language
Experience testing
REST APIs and webhook integrations
Knowledge of
Git, SQL, application/service logs, and defect tracking
Experience creating
test plans, test cases, regression suites, and defect documentation
Ability to manage multiple concurrent testing workstreams
Preferred:
AI/ML feature testing, including routing, intent classification, summarization, or virtual agents
Omnichannel testing across
voice, chat, email, and task
Platform migration / feature-parity testing
Playwright, Selenium, pytest, Jenkins, or similar automation frameworks
Splunk, Grafana, Datadog, or comparable observability tools
Performance/load testing and ITIL/ITSM experience
Have a Great Day!
Warm Regards,
Sania Wadhwa
Technical Recruiter
Contact Details: 609-755-5388
Email:
sania@applabsystems.com
4365 Route 1 South,
Suite 105
Princeton, NJ 08540
www.applabsystems.com
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