JOB DESCRIPTION
Responsibilities include providing day-to-day operational support for invoice exception resolution, vendor master activities, IPC support, and ticket management. This role is responsible for ensuring timely follow-up, issue resolution, and continuity of service across internal stakeholders, suppliers, and cross-functional business partners.
The position supports critical activities related to invoice processing, PO exception handling, supplier statement review, vendor master updates, requester communications, and operational reporting. The ideal candidate will bring strong system knowledge, attention to detail, and the ability to manage multiple priorities in a high-volume, service-oriented environment.
Key Responsibilities
Manage PO value exceed invoice resolution and related escalations
Follow up with requesters on unresolved invoice issues and delayed responses
Review credit hold and invoice exception scenarios to determine next steps
Validate PO balances, invoice details, and related data in SAP
Research invoice history to identify duplicate, previously paid, or outstanding invoices
Process PO increase requests in Ariba and support downstream invoice workflow requirements
Support invoice approvals and exception handling in ReadSoft
Review supplier statements and coordinate follow-up on open items, discrepancies, and revisions
Support vendor master invoice resolution activities, including issue follow-up and documentation collection
Validate supplier bank information and coordinate vendor master update submissions
Obtain EFT forms and required supplier documentation to support accurate vendor data maintenance
Manage ServiceNow tickets and support verbal verification requests within required service levels
Handle IPC vendor master escalations and monitor status through resolution
Respond to complex operational inquiries and coordinate with cross-functional teams as needed
Support access-related requests for new hires and coordinate IT issue resolution
Assist with department communications and stakeholder outreach activities
Support training coordination and delivery for internal requesters across regions
Participate in project implementation and operational support initiatives
Manage shared inbox activities and ensure timely routing or response
Maintain recurring reports, manual trackers, and performance-related documentation
Required Qualifications
Bachelor s degree or equivalent combination of education and relevant experience
Minimum of 2 years of relevant experience in accounts payable, invoice resolution, vendor master, procurement operations, or shared services support
Experience working with SAP
Strong Microsoft Excel skills
Strong written and verbal communication skills
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple priorities and work independently in a fast-paced environment
High attention to detail and strong follow-through
Preferred Qualifications
Experience with Ariba
Experience with ReadSoft
Experience with ServiceNow or other ticket management systems
Experience supporting vendor master updates and supplier banking documentation
Experience handling invoice exceptions, escalations, and requester follow-up
Experience supporting cross-functional or global operations
Experience with reporting, training support, and process improvement activities
Core Competencies
Invoice resolution and exception management
Vendor master support
Stakeholder communication and follow-up
Ticket management and escalation handling
Data accuracy and attention to detail
Time management and prioritization
Cross-functional collaboration
Customer and supplier support orientation
Work Environment and Scope
This role operates within a high-volume, deadline-driven support environment and requires frequent coordination with internal stakeholders, suppliers, accounts payable, procurement, vendor master teams, and IT support partners. Success in this role requires the ability to manage recurring operational responsibilities while responding effectively to variable business demands and urgent issues.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.