| Location | Elk River, MN |
| Salary | $23.07–$32.34 Per Hour |
Public Service Specialist - Drivers License
Salary
$23.07 - $32.34 Hourly
Location
Sherburne County Government Center, 13880 Business Center Drive NW, Elk River 55330-1692, MN
Job Type
Full Time
Job Number
2026-01769
Department
Auditor/Treasurer
Opening Date
11/05/2026
Closing Date
11/15/2026 11:59 PM Central
Job Summary
As an agent for the Driver and Vehicle Services (DVS) of Minnesota, this position processes requests for information and applications for persons who wish to apply for a Minnesota REAL, Enhanced, or Standard identification card or drivers license and/or disability parking certificates; verifies the authenticity of original identification documents presented. This position is responsible for collecting appropriate fees, balancing the amount received with the total from the State system, and accurately receipting the State and County portion of the fees. Other duties include scanning and indexing DVS applications, ordering and maintaining office supplies, reconciling invoices, preparing claims for Auditor/Treasurer approval, providing back-up during elections and providing assistance during tax collection periods.
This position is located on-site at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am -4:30pm. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity.
Learn more about Sherburne County, our workplace culture and opportunities!
Essential Duties and Responsibilities
Process applications for Minnesota identification cards, instruction permits, and drivers licenses (including Enhanced and REAL ID).
Examine and collect all appropriate identification documents presented to determine authenticity and to satisfy governmental requirements.
Ensure proper completion of application.
Perform vision testing.
Process applicant signatures and digital images.
Accurately enter application information into the State database for processing.
Obtain additional paperwork required for Commercial Drivers License holders (CDL) and first-time drivers, verify for completeness, and submit to State office for processing.
Provide excellent customer service for requests at the counter and on the phone.
Resolve issues with revoked or suspended licenses - communicate any relevant issues, such as the Interlock program, Vanessas Law, restriction removals, medical certifications, etc.
Maintain confidentiality of customer in presence of other members of the public.
Collect appropriate fees for type of license being applied for, balance money received daily with total reported on State database, and prepare daily receipt for State and County fees.
Collect Drivers License Reinstatement Fees.
Keep current on all Driver and Vehicle Services (DVS) documentation distributed and attend all trainings provided by the DVS.
Maintain applications and reports according to State procedures and retention policy.
Scan and index department documents that are scheduled to be retained in electronic format.
Order and maintain office supplies for department.
Reconcile invoices received with orders placed and packing slips of goods received.
Prepare claims for Auditor/Treasurer approval and payment.
Provide back-up during election years with absentee ballots, voter registration, or roster entry as needed.
Assist with real estate/property tax services.
Minimum Qualifications
High School Diploma or GED; AND
One year of post-secondary education and two years of experience providing administrative support in customer service, government office, or similar office environment; OR
Four years of experience providing administrative support in customer service, government office, or similar office environment; OR
An equivalent combination of education and experience.
Supplemental Information
Requirements after hire:
The U.S. Department of Homeland Security (HDS) and Minnesota Statutes 171.017 requires that employees of Drivers License Agent offices undergo a fingerprint based criminal history record check performed by the Bureau of Criminal Apprehension and Federal Bureau of Investigation (FBI). State and national criminal history record checks are required to be completed prior to being able to perform the job duties of accepting an application for an Enhanced License or ID and the REAL ID required by MN Statute 171.061.
The person selected for this position must also successfully complete the required trainings listed below as a condition of continued employment:
Initial interviews are tentatively set for November 25, 2026. Candidates will be contacted via email in which you applied with.
Sherburne County offers a comprehensive benefits package, including:
Medical (employee, employee + spouse, employee + child(ren), or family coverage). Monthly premiums for Employee only coverage are covered 100% by the county.
County Contributions to VEBA and HSA plans
Employer paid $25,000 Term Life Policy
Optional Benefits:
Dental Insurance
Vision Insurance
Additional Supplemental Life Insurance for self, spouse and child(ren)
Short-Term Disability
Long-Term Disability
Flexible Spending Accounts (Health Care Reimbursement and/or Dependent Care Reimbursement Account)
Accident Insurance
Critical Illness Insurance
Hospital Care Insurance
Deferred Compensation Plan
Tuition Reimbursement
Annual Paid Time Off accrual of 21 days to start, increasing up to a maximum of 33 days per year.
12 paid holidays
Paid Parental Leave
On-Site Well@Work Clinic available to Sherburne County Employees and Dependents covered under our plan.
Employee Assistance Program (EAP)
Public Employees Retirement (PERA):
Part-Time employees working less than 30 hours per week, Seasonal, Temporary and Interns are not eligible for benefits.
01
Which best describes your level of education?
02
If you indicated Post-Secondary Education or Degree above, in what area is your education or degree? If none, type in "N/A"
03
How many years in a paid capacity do have working in a high-volume, face-to-face customer service position?
04
Describe your experience in the question above, including employer, job title, and job duties (you will receive credit only if it is also shown in the job history section of your application). If no experience, type in "N/A".
05
Do you have experience working in a Driver and Vehicle Services (DVS) office?
06
Please describe your experience working in a DVS office. Include employer and dates employed. Type N/A if this does not apply.
07
The usual starting wage for this position is $23.07 per hour, with the opportunity for pay increases based on your performance at 6-month and on your annual work anniversary date. Is this pay acceptable to you?
08
This position will work Monday - Friday from 8:00 a.m. to 4:30 p.m. Are these hours acceptable?
09
How many years of paid experience do you have working in a position which required you to move easily between sitting, standing, and walking with each transaction?
10
Describe your experience in question #9, including employer, job title, and job duties (you will receive credit only if it is also shown in the job history section of your application). If no experience, type in "N/A
11
Indicate your working experience with account balancing and cash reconciliation. Check all that apply. Please note: You MUST show this work experience in the job history section of your application to receive credit.
12
Describe your experience in the question above, including employer, job title, and job duties (you will receive credit only if it is also shown in the job history section of your application). If no experience, type in "N/A".
13
Do you have at least one year of experience with any of the software programs or platforms below? Please select all that apply.
14
Please indicate if you have at least one year of experience with any of the items listed below. Check all that apply.
15
Veterans Preference: Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to the exam results. Points are awarded subject to the provisions of Minnesota Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a Summary of Benefits Letter from the United States Department of Veterans Affairs or an equivalent letter from a service retirement board. Spouses applying for preference points must supply their marriage certificate, the veterans DD214 and Summary of Benefits Letter from USDVAFL or death certificate. All required documentation must be received no later than 4:30 p.m. on the posted closing date. Are you applying for veterans preference points?
16
If, during or after your interview, Sherburne County determines that you have been convicted of a misdemeanor, gross misdemeanor or felony for which a jail sentence was or could have been imposed, you may be disqualified from this position by operation of law or county policy. I have read and understand this statement.
17
I affirm that the information provided is accurate and true to the best of my knowledge. I understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Sherburne County for up to three years.
Required Question
Employer Sherburne County
Address Sherburne County Government Center
13880 Business Center Drive NW
Elk River, Minnesota, 55330-1692
Phone 763-765-3001
Website http://www.co.sherburne.mn.us