Public Safety Officer

JOB SPECIFIC CORE COMPETENCIES

• Maintains proper training and certification to carry a firearm.
• Knows the layout of the hospital.
• Respond to calls for assistance immediately.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• May be required to walk and/or stand for extended periods of time in various weather conditions and in various indoor and outdoor areas.
• The areas of the campus include, but are not limited to, public and non-public areas, the main building, out-lying buildings, all grounds, parking areas and other areas including stairways, tunnels, mechanical areas, etc.
• Conducts preliminary investigations of complaints and incidents and follows up on investigations per the instruction of the Public Safety Lieutenant or Director of Public Safety.
• Answers all disturbance and criminal offense calls, as directed. Is observant for unregistered, improperly parked, or unauthorized vehicles in restricted areas, and takes appropriate action.
• Enforces parking guidelines, is observant for traffic problems, and maintains an orderly flow of traffic on the facilities.
• Reports eminent safety and fire hazards immediately and takes necessary corrective action as required.
• Participates during all drills per department procedures. Investigates all incidents involving lost property, missing property, stolen property of all kinds, vandalism, all disturbances, standbys, restraints, missing patients, prank or obscene telephone calls, suspicious persons, fire alarms, power failures, property damage, automobile accidents, and any other incidents assigned by the manager; prepares reports on completion of investigation.
• Check all doors on all levels of facility that should be secure at all times, including those doors and service doors that normally are closed at a specified time daily.
• Inspect all elevators and interior fire escape stairwells to ensure that there are no obstructions and that they are well lighted and identified, and reports any discrepancies to Plant Operations on each shift.
• Checks constantly the outer portion of the building for any safety hazards that may exist and reports same to the manager for appropriate action.
• Accompanies cash and mail movements from the Business Office, Cafeteria, and Gift Shop, as requested.
• Logs all lost and found articles in the log, and ensures proper entry is complete and filed at the time articles are turned in to Public Safety.
• Makes every effort to contact owners of said property.
• Remains highly visible during continuous patrol, and maintains continuous radio contact with the switchboard operator. Is observant for unauthorized activities, challenges suspicious persons at the facility, and challenges entry to unauthorized areas.
• Monitors facility using electronic security equipment (closed-circuit television, alarms, and so forth) in an efficient manner, and checks all alarm systems routinely for proper operation.
• Completes daily security rounds log, and accurately reports to Director or Lieutenant.
• Observes, investigates, and documents all incidents by end of each shift. Observes the movements of all persons in the hospital parking lots or on grounds.
• Patrols all hospital parking lots on each shift in a manner that will allow detection of any irregularities.
• Patrols all buildings on assigned shift to make certain that no one is in or loitering in unauthorized areas.
• Patrols are conducted at least twice per shift.
• Driving and operating company vehicle as need to conduct patrol duties while maintaining the safety, security, and control of the vehicle at all times.
• Using the company vehicle to ensure multiple Hancock Health sites are secured, free of trespassing, criminal activity, and disturbances.
• Provides escorts when requested.

• Monitors Concealed Weapons Detector Software and addresses persons and situations where Detector may indicate may weapons carried.

EXPECTED BEHAVIORS:

• Pursues personal career growth through continuing education.
• Completes and demonstrates knowledge of the hospital’s basic training program.
• Attends, participates, and demonstrates knowledge of periodic training classes.
• Attends and participates at scheduled meetings.
• Knows that dangerous elements exist and may require the use of deadly force.
• Knows and demonstrates the proper amount of force necessary for the situation.
• Is punctual and pays attention to the requirements of this role as it is essential to the success of the security program.
• Demonstrates ability to communicate with individuals of varying socio-economic and ethnic backgrounds in a positive and professional manner.
• Continually strives to work effectively and maintain good working relationships with departmental associates and maintains good rapport and appropriate interdepartmental relationships.
• Respects, confidentiality of patient information, associate information and other hospital business.
• Consistently demonstrates ability to tactfully handle difficult situations.
• Gives courteous response to any inquiries made by patients, visitors, or associates, and escorts individuals in a timely manner to ensure their safety.

LICENSURE/CREDENTIAL REQUIREMENTS:

• High school diploma or equivalent.
• Prior experience in security or law enforcement preferred.
• Clear criminal history checks from Indiana State Police Central Repository.
• Valid Indiana State driver’s license required.
• Encouraged to attend CPR/First Aid training.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

PHYSICAL/MENTAL DEMANDS: 

• Lift and carry 20 lbs. at waist level for distances up to 30 ft.
• Patient transfers including morgue duties and bariatric patients as needed
• Standing up to 1/3 of day and walking more than 2/3 of day
• Up/down one flight of stairs as needed throughout hospital.

EQUIPMENT USED: Must possess an unlimited firearm permit and be able to qualify on a standard firearm proficiency course with a department issued or approved handgun.  Must be able to use Tablet and Software associated with Concealed Weapons Detector Technology.

ENVIRONMENTAL CONDITIONS: May be exposed to hazards from use of electrical, electronic and mechanical equipment, power equipment, toxic chemicals and gases, etc. Perform tasks that involve exposure to blood, body fluids or tissues. Ability to handle emergencies and/or stressful situations.