Public Safety Dispatcher - Recruit

Public Safety Dispatcher - Recruit

Salary

$55,681.60 Annually

Location

1200 Highway 6 South Sugar Land, TX

Job Type

Full-Time

Job Number

2400351

Department

Public Safety Dispatch

Opening Date

10/15/2026

Closing Date

11/5/2026 5:00 PM Central

• Description
• Benefits

Shape Whats Next for Sugar Land!

The City of Sugar Land is seeking a full-time Public Safety Dispatcher - Recruit in our Public Safety Dispatch Department!

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we're building a high-performing, innovative community where employees are empowered to make an impact. You'll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact..

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays and vacation (up to 160 hours at 11 years with the City)
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

Starting Pay: $26.77 per hour

• Annual salary increases up to max ($39.70/$$82,576) in Step 10.

• Pay for Performance Awards up to $4,000 per Year

Incentive pay for education

• Associate's Degree - $600 annually
• Bachelor's Degree - $1200 annually
• Master's Degree - $1800 annually

Plus, Incentive pay for TCOLE Certificates

• TCOLE Intermediate Certificate - $600 annually
• TCOLE Advanced Certificate - $1,200 annually
• TCOLE Master Certificate - $1,800 annually

Summary of Requirements:

In this position your work is performed in accordance with policy and procedural directives of the agency and under the direction of a Public Safety Dispatch Shift Supervisor. The purpose of this position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Duties include providing Police and Fire dispatch, operating State and Nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

As a Dispatcher Recruit, you will:

• Assist citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provide Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verify records and relays information from Police and Fire personnel in the computer system and other records.
• Operate State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintain records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serve as a communication link in Emergency Management events such as natural disasters, etc.
• Receive entry-level training in Telecommunications operations and procedures.
• Regular on-site attendance is an essential function of this position.
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Perform other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

What You Bring:

Formal Education:

• High School Diploma or GED Certificate required.

Relatable Work Experience:

• One (1) year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.

Training (License and/or Certification):

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.

Additional Information

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.

CITY OF SUGAR LANDs OVERVIEW OF EMPLOYEE BENEFITS

• Texas Municipal Retirement System (TMRS)

Employee contribution: 7%

City matches 2:1 with 5-year vesting

Retirement Eligibility:

1) Age 60 + vested; or

2) 20 years of service, any age

• HOLIDAYS

The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,

firefighters will receive September 11th, Patriot Day, as a fixed holiday.

• VACATION - Other than Public Safety

0 -2nd Year 10 days per year

3 -10 Years 15 days per year

11+ Years 20 days per year

• VACATION - Public Safety

First Year 10 days per year

2-10 Years 15 days per year

11+ Years 20 days per year

• SICK LEAVE - Other than Firefighters

8 hours per month, to a maximum of 1,040 hours

• SICK LEAVE - Shift Firefighters

12 hours per month, to a maximum of 1,456 hours

• SICK LEAVE INCENTIVE PROGRAM

Annual conversion of sick leave to vacation

Sick Days Used from 01/01 to 12/31 Eligible Sick Days for Conversion

1 day or less taken 3 days

Up to 2 ½ days 2 days

More than 2 ½ days and up to 4 days 1 day

More than 4 days 0 day

• LONGEVITY PAY

After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.

• 125 CAFETERIA PLAN

Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.

• GROUP HEALTH & DENTAL

The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.

Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE + Spouse $346.60 $144.55 $96.48 EE + Child(ren) $257.51 $106.09 $66.79 EE + Family $454.39 $202.24 $141.00 Dental DPPO DHMO Employee Only $7.35 $3.14 EE + Spouse $18.49 $5.89 EE + Child(ren) $17.90 $8.45 EE + Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE + Spouse $18.49 EE + Child(ren) $17.90 EE + Family $31.41

• VISION CARE PLAN

Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.

• AFLAC PLANS

Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)

• BASIC LIFE and AD&D

The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.

• LONG TERM DISABILITY

The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of

serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.

• SUPPLEMENTAL LIFE and AD&D

Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).

• SHORT TERM DISABILITY

This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.

• PRE-PAID LEGAL PLAN

Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. (Employee must contact representative directly for rates and enrollment.)

• DEFERRED COMPENSATION

Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500

and $6,500 for age 50 + catch-up.

• CREDIT UNIONS

Houston Federal Credit Union: (866) OUR-HFCU

Brazos Valley Schools Credit Union: (855) 391-2149

• EMPLOYEE ASSISTANCE

The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The Citys EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822

Employer City of Sugar Land

Address 2700 Town Center Blvd., N

Sugar Land, Texas, 77479

Phone (281) 275-2735

Website http://www.sugarlandtx.gov